Vice President of Operations

Overview

At RPM, we’re in the business of extraordinary. We believe people-first is the way to success which is why we provide top industry pay, comprehensive benefits, and a path of upward mobility via career training and education. Join us and start your extraordinary journey today.

The Vice President of Operations leads property management excellence, ensuring operational efficiency, financial performance, and strategic alignment across all managed properties.

• Oversee property performance to ensure alignment with RPM standards. Drive enhancements in maintenance, capital expenditures, and overall property quality and resident satisfaction.
• Streamline processes and enforce SOPs to improve efficiency and reduce costs across properties.
• Monitor compliance with operational standards and procedures.
• Engage with clients to discuss financial performance, CAPEX programs, and adjustments.
• Review global client issues and support new business pitches and client growth opportunities.
• Attend client visits and calls to support on-site and RM staff, focusing on client relations and property performance.
• Recruit, develop, and provide leadership to a team of Regional Vice Presidents and support staff, focusing on program goals and professional development. Address performance and development needs.
• Conduct monthly meetings with HR, Marketing, Performance, and Facilities teams to ensure alignment and address operational challenges.
• Prepare and review annual budgets, incorporating local and national expense trends. Approve budgets before client presentation and guide income opportunities based on asset strategies.
• Review and approve financial reports and cash management strategies. Oversee funding requests and manage financial adjustments to meet client requirements.
• Regularly audit distribution packets and ensure compliance with financial practices. Review and approve procurement compliance and manage corporate expense responsibilities.
• Stay updated on legal and regulatory changes. Ensure proper risk mitigation and manage incident reports with appropriate action.

• Bachelor’s degree in business administration, real estate management or related field experience may substitute for education
• 8-10 years in property management leadership, including 6-7 years in senior regional leadership overseeing multi-site teams
• 3rd party management experience
• A valid Driver’s license is required
• Business Development experience is a must
• Knowledge of the property management industry, respective area and industry competitors
• Knowledge of budgeting, financial reporting, variance analysis, and financial forecasting
• Skilled in analytics and strategic planning
• Skilled in Microsoft applications
• Skilled in Property Management Software such as Yardi, Real Page and Entrada and Revenue Management software such as LRO,AIRM and Yieldstar
• Skilled in client management with a strong focus on understanding and meeting customer needs
• Skilled in strategic thinking, driving decision-making to obtain business objectives and contribute to organizational success
• Ability to communicate effectively verbally and in writing
• Ability to identify issues and develop effective solutions
• Ability to enhance property performance and manage operations to the budget
• Ability to build, lead and motivate teams
• Ability to think strategically and drive operational excellence
• Ability to self-motivate, taking initiative and driving tasks to completion without the need for external direction

• May be required to sit or stand for extended periods of time
• Must be able to read documents, computer screens and data
• Must be able to hear and understand verbal communications in person and over the phone or computer
• May occasionally be required to lift or carry items such as files or office supplies weighing up to 15 pounds
• Must be able to operate a computer, keyboard, mouse and other office equipment

• This is a hybrid role, requiring the associate to work in one of our corporate or regional offices 4 days per week.
• The office is an open setting which may include bright lights, constant noises and distractions.