Manager, Trial - SaaS
Listed on 2026-01-25
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Management
Business Management, Corporate Strategy, Business Continuity, Business Analyst
About Us
High Level is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We support a global and growing community of over 2 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries. High Level provides tools to capture, nurture, and close new leads into repeat customers.
As of mid 2025, High Level processes over 4 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million hostnames.
High Level is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We support a global and growing community of over 2 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries. High Level provides tools to capture, nurture, and close new leads into repeat customers.
As of mid 2025, High Level processes over 4 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million hostnames.
Our People With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.
Our Impact As of mid 2025, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve each month. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.
WhoYou Are
As the Manager, Inside Sales, you will be at the forefront of value-driven conversations with customer-facing employees and leads. You will lead and develop your team, bringing strategic thinking and organization to the role. You will monitor and drive your team’s KPIs, thriving in a high-accountability environment and leveraging your expertise in managing individuals and teams. As a passionate people leader, you will create consistent business processes and support the team by guiding them toward their goals with the High Level platform.
You will ensure exceptional engagement from the start of trials and foster a results-oriented, collaborative environment. By developing a team of knowledgeable experts, you will provide customers with strategic insights, ensuring their success and alignment with business strategies.
- Influence others, lead, coach and empower, through motivation and encouragement, to accomplish team goals and foster a positive team culture
- Lead to ensure your team is successful by coaching, developing, inspiring and holding them accountable against established KPIs, policies and procedures; measure and provide detailed analysis on success against the team’s growth KPIs and metrics
- Support and identify process improvements and alternative solutions to drive team efficiency, productivity and engagement; interpret data that translates into action to improve the team
- Conduct consistent and impactful performance conversations, conflict management, constructive/subjective feedback, and coaching with team members, leads, and managers while fostering a high-performance culture
- Provide your teams with technical resources and advice, resolving problems, and disseminating advisories, warnings, and corrective action plans when warranted
- Developing and issuing warnings and corrective action plans, as required
- Build morale in a team setting to foster the successful completion and achievement of team goals
- Serve as an…
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