District Credit Manager

Hajoca Corporation is one of the country’s largest privately‑held wholesale distributors of plumbing, heating & cooling, and industrial supplies. Founded in 1858, Hajoca is a company based on the principles of “Service, Integrity, Reliability,” and on relationships of trust and support with teammates, customers, and suppliers. Throughout its history, Hajoca has played an active role in shaping advances in plumbing. However, we attribute our success to two simple truths;

a unique business philosophy and talented people. Hajoca is all about the people, who give us our advantage, and who will guide us successfully into the future.

Although Hajoca is a large company, we work in a decentralized environment where each of our locations, called Profit Centers (PCs), is run by the Profit Center Manager as if it were their own small business. A typical Profit Center is the heart of our business and consists of a warehouse, counter, sales office, and (sometimes) a showroom. Our PCs conduct business under unique trade names and offer a customized business approach, honoring what’s special about each local marketplace.

Pay for this position is between $65,000 and $80,000 per year.

You will:

• Administer all aspects of the credit and collections process with your team for an assigned base of accounts with the goal of supporting sales through the extension of credit lines and the collections of Accounts Receivable.
• Recruit, hire, develop, and train a team of Credit professionals.
• Set clear performance expectations and goals for teammates and conduct regular performance evaluations to assess progress and provide feedback.
• Process credit applications and job information reports and update existing files by evaluating the credit worthiness of new and existing customers based on credit reports and references.
• Contact customers to secure payment of receivables in a professional manner.
• Manage credit lines, delinquent accounts, and accounts holds as necessary.
• Evaluate lien waivers for language and payment prior to signing.
• Negotiate terms of sale for future business.
• Utilize the software system to enter a record of communications for a customer account.
• Communicate account disputes to the sales field / manager and complete any additional follow up.
• Provide optimum customer service to all internal and external customers by addressing account issues and investigating and responding to credit and account inquiries in a timely manner, and ensuring all commitments made to the customer are completed on time.
• Utilize attorneys, collection agencies, and/or third‑party assistance to file liens, bond claims, or other legal action necessary to safeguard and collect accounts receivable.
• Exercise independent decision‑making when problems arise, while making full recommendations and best possible solutions in collaboration with the Profit Center Manager.
• Compile delinquent account information for and participate in professional credit groups.
• Initiate and complete collection letters and notices with manager approval.
• Complete reports as requested by management.
• Complete credit reference requests.
• Successfully complete required safety and compliance training programs as assigned.
• Perform other reasonably related duties as assigned by immediate supervisor and other management as required.

• Bachelor's degree in business or a related field or related experience.
• 5 or more years of experience in customer service, credit, and collections.
• 1 or more years of leadership experience.
• Have a Credit Business Associate (CBA) designation from the National Association of Credit Management (NACM) or equivalent trade accreditation.
• Have or obtain within the first year in role a Credit Business Fellow (CBF) designation from the National Association of Credit Management (NACM) or equivalent trade accreditation.
• Wholesale distribution experience (preferred).
• Possess leadership qualities and be viewed as a leader.
• Have experience promoting a productive and positive team environment, coaching staff to do their best work.
• Be proficient in Eclipse software.
• Have strong accounting/mathematical…