Senior Vice President, Client Success

Senior Vice President, Client Success

Vaco Staffing | Healthcare Services Organization

A national healthcare services organization is seeking a Senior Vice President, Client Success to lead client engagement, service delivery, and strategic account performance across a core business line. This executive will play a critical role in driving client satisfaction, retention, and long-term growth while partnering closely with internal leadership and commercial teams.

This role is well-suited for a senior leader who thrives in fast-paced, evolving environments and brings a strong blend of client leadership, operational oversight, and strategic thinking.

• Provide executive leadership and strategic direction to the Client Success function

• Oversee senior-level client relationships and serve as an executive sponsor for key accounts

• Ensure consistent, high-quality service delivery and client satisfaction

• Partner cross-functionally to align service delivery, operations, and commercial objectives

• Monitor performance metrics and drive continuous improvement initiatives

• Support business development and account expansion efforts as needed

• Lead client onboarding and implementation oversight for new engagements

• Identify risks and lead corrective action plans for high-priority accounts

• Develop, mentor, and retain a high-performing client success leadership team

• Bachelor’s degree required; advanced degree preferred

• Extensive leadership experience in healthcare services or a related client-facing environment

• Proven success leading client success, account management, or service delivery teams

• Strong executive presence with the ability to communicate effectively at all levels

• Experience managing performance metrics and driving results through data

• Remote position with national scope

• Travel to client sites as needed (up to approximately 50%)

• Competitive base salary based on experience and location

• Eligibility for an executive-level bonus program

This opportunity offers executive visibility, meaningful ownership of client outcomes, and the chance to lead during a period of growth and operational evolution.

Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting.

The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company’s 401(k) retirement plan. Additional disclaimer:
Unless otherwise noted in the job description, the position Vaco/Highspring is filing for is occupied. Please note, however, that Vaco/Highspring is regularly asked to provide talent to other organizations. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. Submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied.

Further assessment of candidates beyond this initial phase within Vaco/Highspring will be otherwise assessed by recruiters and hiring managers. Vaco/Highspring does not have knowledge of the tools used by its clients in making final hiring decisions and cannot opine on their use of AI products.