Health Club Manager - Hilton Anatole

Health Club Manager - Hilton Anatole

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Hilton Anatole, 2201 North Stemmons Freeway, Dallas, TX 75207

The Verandah Athletic Club is an upscale, 24‑hour private fitness and recreation facility located within the beautiful 7‑acre park at the Hilton Anatole Hotel in Dallas, Texas. Spanning 86,000 square feet, the club offers an exceptional experience for both hotel guests and members.

We are excited to add a Health Club Manager to our team! This role is a fantastic opportunity to make a meaningful impact on guest and member experiences while leading operations in a premier fitness environment.

Lead the membership experience for the Verandah Club by overseeing all aspects of club operations, member billing, retention, and sales initiatives.

• Manage all aspects of membership billing, renewals, applications, and database accuracy.
• Ensure timely invoicing, payment processing, and reporting for financial transparency.
• Retention & Member Relations
  • Develop and execute retention strategies to maintain high satisfaction and minimize cancellations.
  • Act as the primary contact for member inquiries, issues, and feedback, resolving concerns promptly.
  • Implement regular touchpoints (emails, check‑ins, surveys) to strengthen member relationships.
• Plan and execute membership sales campaigns, referral programs, and promotional offers to drive new sign‑ups.
• Collaborate with marketing and operations to develop creative sales materials and outreach.
• Track and analyze sales and retention metrics to identify opportunities for improvement.
• Operational Support
  • Coordinate with Fitness Center Supervisors to ensure member‑facing operations (locker rooms, amenities, classes) meet brand standards.
  • Support scheduling of membership‑related staff and ensure consistent service quality.
• Train front‑line membership staff on billing procedures, upselling techniques, and guest service standards.

Foster a sales‑driven, member‑centric culture among team members.

• 1 year of experience working within a health club/fitness center in a supervisory role
• Flexible scheduling based on business needs; weekends required

Albe to lift, push, pull a minimum of 50

LBS

Schedule
:
Wednesday - Sunday – hours will vary based on business demands between 10 am‑8 pm

• Access to pay when you need it through Daily Pay
• Medical Insurance Coverage – for you and your family
• Mental health resources including Employee Assistance Program
• Best‑in‑Class Paid Time Off (PTO)
• Go Hilton travel program: 100 nights of discounted travel
• Parental leave to support new parents
• Debt‑
  
  Free Education:
  
  team members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications*
• 401K plan and company match to help save for your retirement
• Hilton Shares: employee stock purchase program (ESPP) – purchase Hilton shares at a 15 percent discount
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

* Available benefits may vary depending upon property‑specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.