Director of Sales

AC Hotel/Residence Inn Dallas by the Galleria, 546 James Temple Drive, Dallas, Texas, United States of America

Posted Friday, January 16, 2026 at 6:00 AM

At Pacific Hospitality Group, we are looking for a Director of Sales that creates an environment and culture of leaders with dynamic selling skills, and a sense of customer urgency that meets the financial needs of the organization and surpasses the customer expectations. The Director of Sales must have 5 years of experience minimum. Experience in Marriott hotels is highly preferred.

Directs the day-to-day Sales & Marketing Department to achieve the property mission and goals. Actively defines, refines, and continuously improves processes, systems, and performances to foster an environment of leadership, innovation, education, and growth of each individual team member.

• Provides guidance and direction to ensure overall departmental success. Manages subordinate sales and marketing staff. Responsible for the overall direction, coordination, and evaluation of Sales and Marketing Departments. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members;
  
  addressing complaints and resolving problems. Responsible for planning department goals and directing team members to achieve results.
• Actively solicits new business opportunities through prospecting new customers and using network channels to open doors to new customers. Seeks methods to penetrate key business activities within the marketplace and finds profitable ways to bring this business to the hotel. Researches information on market and trends and the clients supporting those markets locally. Develops and implements individual and department sales plan to successfully identify and close new/additional business.
  
  Participates in community and industry events to market the property.
• Develops strategies for forecasting and analyzing sales needs and developing effective product responses, delivery systems and methods for measuring and evaluating results. Develops, implements and evaluates short and long-term tactics and programs focused on customer and market needs/conditions to ensure the achievement of revenue goals. Ensures accurate and current related sales/marketing data is readily available to support and document decision making processes.
• Plans, manages and evaluates all financial aspects of the sales efforts throughout the property to ensure cost effectiveness and optimal utilization of resources. Supports all staff's direct sales efforts including sales trips, off property functions and customer entertainment.
• Participates in the hiring process by interviewing potential team members and selecting those that best meet staffing needs. Participates in management training. Follows all Human Resources policies. Ensures staff receives any required training or attends mandatory meetings.
• Prepares annual budget. Achieves budgeted revenues, controls expenses and maximizes profitability within assigned areas. Utilizes corporate approved computer programs to analyze forecasts, cost and revenue reports. Makes decisions and takes action based on that information to maximize profitability.
• Ensures guests receive outstanding, consistent, exceptional service by working with other departments to communicate guest expectations and ensure expectations are met or exceeded. Seeks opportunities to improve satisfaction and immediately handles any guest concerns or complaints.
• Reporting to work as scheduled (on time and on regular basis) is an essential function of the job.

• Makes merit decisions within budget or established guidelines. Determines promotions or reclassifications within company policy.
• Approves leave and time away from work within company policy.
• Responds to guest inquiries and coordinates special arrangements and requests.
• Resolves guest complaints within scope of authority, otherwise refers the matter to upper management. Notifies supervisor and/or Security of all unusual events or circumstances.

• High school diploma or general education degree (GED), or equivalent combination of education and experience. Bachelor's degree in Hospitality Management desired.
• Five or more years of related and progressive sales experience in hospitality. Two years as a supervisor/manager in similar setting desired. Sales experience in a Marriott hotel is highly preferred.
• Possess solid knowledge of Marriott hotel service standards, guest relations and etiquette. Ability and experience in successfully leading and coordinating staff in a high volume, time sensitive environment. Requires ability to lead others in the…