Intake Manager - Dallas
Job in
Dallas, Dallas County, Texas, 75215, USA
Listing for:
Lisinski Law Firm, LLC
Full Time
position
Listed on 2026-01-20
Job specializations:
-
Management
Business Management, Operations Manager, Business Administration, Business Analyst
Salary/Wage Range or Industry Benchmark: 80000 - 100000 USD Yearly
USD
80000.00
100000.00
YEAR
Job Description & How to Apply Below
Our mission is to change as many lives as possible by offering immigration solutions even in the most difficult cases. We look at all possible options to keep our clients in the United States with their families where they belong. We stand ready to fight even when success seems unsure because we understand how much better life can be with the dignity and peace of mind that comes with having documents.
About
the role
The Intake Manager will oversee the Intake team and ensures that all team members in the department are providing a Red Carpet treatment to all our clients. This individual will be accountable for developing processes, procedures, and training, as well as ensuring that department goals align with the overall objectives of the organization. Additionally, this candidate should have strong analytical, selling, and problem‑solving skills, and be fluent in English and Spanish.
What
you'll do
1. Accountable for overseeing the Intake team and developing a business plan that covers sales, revenue, and expense controls for local office.2. Accountable for overseeing the Intake team by providing training, guidance, and support to ensure high performance.3. Responsible for ensuring that all departmental goals including revenue, conversion goals, and client calls are handled and supported by the team.4. Oversee and ensure appropriate training and development is being provided to team members.5. Facilitate team meetings and 1:1’s with team members to review questions and share any process updates.6. Accountable for facilitating skip-level meetings with indirect reports to support with developing and improving processes.7. Establish and track key performance indicators (KPI's) for the Intake Team and share results with team members.8. Serve as the point of escalation for highly complex, unique, or complicated client issues, ensuring a timely resolution.9. Identify and lead opportunities to enhance and improve the client experience and provide feedback to improve processes and services.10. Coordinates and collaborates with other departments and leaders to ensure appropriate and elevated support is being provided with an emphasis on retaining the client.11. Present sales, revenue and expenses reports and realistic forecasts to the management team.Qualifications
2. Bachelor's degree in business management or political science. 4 or more years of leadership experience may substitute for a degree.3. Prior leadership experience is required.4. Possesses excellent bilingual (English and Spanish) interpersonal communication skills, both written and verbal.5. Must have excellent negotiating skills and ability to close deals with clients.6. Excellent time management skills with proven ability to meet deadlines and time manage themselves and others, including ability to prioritize tasks and to delegate when appropriate.7. Impeccable organizational skills and attention to detail.8. Strong analytical and problem-solving skills.9. Highly proficient with Microsoft Office Suite, Drop Box, and Case Management or related software.#J-18808-Ljbffr
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