Billing Manager Assistant Director

Location:

Dallas, Nashville

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. In today’s fast‑changing world, our clients’ needs are increasingly complex, and the services we offer are evolving rapidly to meet them.

Our internal Finance function is continually evolving as well. Our global Finance mission is to provide complete, accurate, consistent, timely and insightful financial and operational information and advice that helps build a better working world and achieve our strategic ambitions.

You will be responsible for the overall productivity and efficiency of our Billing Specialist processes, directly managing up to 4 direct reports and reporting to the Account Support – Billing & Collections Lead. You will also be responsible for the overall management of the team including interviewing, training, personnel management, employee development, motivation and overall advancement of the teams. You will implement processes to effectively gauge all associated management metrics and the personnel directly responsible including creation of invoices and tracking of the most complex client billings, contracts and related issues.

• Oversee non‑standard billing processes in the US
• Drive productivity; manage staffing including hiring, training and overseeing the work of the billing staff and make recommendations for changes to continually improve service and efficiency Directly responsible for managing the day‑to‑day activities of a multi‑member team including driving process improvements, providing exceptional customer service and monitoring daily/weekly, monthly, quarterly billing targets
• Manage and oversee the allocation of billing specialist workloads, approach and strategy
• Manage and oversee the various third‑party portals used for uploading of invoices (on‑shore or off‑shore)
• Meet the billing targets as specified in the objectives by pro‑active contact with our clients and by engaging the support of client servers
• Develops and maintains procedures and associated training materials – leverages as appropriate
• Oversee team and act as escalation point for client invoice related issues; ensure the team’s correspondence to clients and internal client servers is consistent and clear
• Challenge existing processes and approaches; develop recommendations to improve quality of invoicing procedures; prioritises and manages the implementation of initiatives and projects that improve operational efficiency, effectiveness, internal controls, and/or customer service
• Acts as a key liaison with Global Delivery Support (GDS)/Infosys leadership and Area leadership
• Responsible for identifying off‑shoring opportunities and continuously improving

• Thorough understanding of the Firm’s business and organisation structure and possesses an extensive knowledge of firm policies, procedures, and accounting systems
• Works effectively across a global organisation including Area, Industry Group, and Service Line leadership
• Exceptional analytical, problem‑solving, verbal and written communication skills, organisational savvy, strong initiative and the ability to manage multiple tasks and meet deadlines
• Ability to learn and utilise the firm technology including Windows Applications, Global financial applications (e.g. Mercury) to enable process improvements
• Possesses strong leadership skills and demonstrates the firm’s values every day
• Demonstrates proficiency of presentation and interpersonal skills
• Thinks strategically and creatively and provides innovative suggestions; challenges existing processes and approaches which may result in operational efficiencies
• Uses advanced judgement in developing concepts for consideration of operational process improvements.
• Demonstrates healthy scepticism; provides leadership in analysing, resolving and determining root causes of complex issues and provides recommended solutions.
• Resolves highly sensitive and highly confidential issues without supervision,…