Operations Manager

At Bright View, the best teams are created and maintained here. If you are searching for your next fulfilling career, picture yourself on a best-in-class team where you can grow to be your brightest. We’re looking for a Operations Manager . Can you picture yourself here?

Here’s what you’d do:

The Operations Manager is responsible for overseeing the day-to-day operations of the branch, ensuring that everything runs smoothly and efficiently.

You’d be responsible for:

• Analyze current operational processes and workflows.

• Identify areas for improvement and implement changes to increase efficiency.

• Streamline processes to reduce costs, improve productivity and quality.

• Team Leadership and Development

• Manage and supervise staff, ensuring they are motivated and productive.

• Provide training, development, and performance evaluations.

• Foster a positive work environment and address team issues promptly.

• Forecasting and Labor Management

• Manage and execute weekly and monthly labor planner as directed by BM.

• Monitor expenses and allocate resources efficiently.

• Ensure the branch operates within its forecasted labor hours/ dollars/ percents to meet financial targets.

• Procurement and Inventory Management

• Ensure procurement of products is properly and effectively sourced from preferred vendor.

• Manage inventory levels to meet demand without overstocking.

• Collaborate with suppliers and vendors to ensure timely delivery of goods.

• Facilitate equipment tracking, auditing, usage goals and preventative maintenance.

• Safety, Compliance and Risk Management

• Ensure that operations comply with industry regulations and company safety standards.

• Identify potential risks and implement strategies to mitigate them.

• Ensure execution of all standard company processes (e.g., Stretch & Flex, Gate Check, ETC compliance, etc.)

• Conduct audits and ensure documentation is maintained properly.

• Reporting and Performance Metrics

• Monitor key performance indicators (KPIs) to track operational performance.

• Report operational progress and challenges to Branch Manager daily.

• Use data to inform decision-making and drive continuous improvement; use of company systems and tools – Bright Path, Power BI, Leadr, Field Management Systems, Estimating (CPQ).

• Customer Service, Satisfaction and Jobsite Quality

• Ensure that operations support excellent customer service and jobsite quality.

• Address any operational issues that impact customer satisfaction.

• Implement processes to improve customer experience.

• Project Management

• Lead or contribute to operational projects aimed at improving the business.

• Coordinate teams in the branch to achieve branch growth and operational goals.

• Ensure client’s work is delivered on time, within scope, and within forecast.

• Resource Planning

• Oversee the allocation of resources, including staffing, equipment, and technology.

• Forecast operational needs and plan for future resource requirements.

• Ensure that the company has the capacity to meet operational demands.

• Collaboration and Communication

• Serve as a bridge between various branch departments (Office Admin, Operations, Sales, Acct Mgmt. etc.) to ensure smooth operations.

• Communicate and execute operational excellence strategies through partnership with the Director of Operations.

• Collaborate with external partners, such as vendors and clients, to optimize operations.

  You might be a good fit if you have:

• 2 or 4 year degree in a landscape or business-related field or equivalent experience in a similar service industry

• Minimum 7 years in construction or landscaping industry

• Minimum 2-3 years of management experience within the landscape or service industry

• Qualified Applicator License (Pesticide or Fertilizer) preferred

• Working knowledge of Microsoft Windows operating systems and programs including MS Excel, Word, PowerPoint, Outlook, FSM, Bright Path, MFP/WAR calls

• Experience with mobile applications and software including but not limited to, retrieving email from a mobile device, accessing, and using mobile applications, taking, and sharing pictures

• Demonstrates ability to function successfully in a fast paced and ever-changing work environment

• Bilingual in English and Spanish preferred

• Effectiv…