Director of Bus Operations-NW

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Professionals: 01 - Official Administrator (EEO-4-United States of America), 1B - Managers and Directors (EEO-Sub Category)

Pay Range: $ - $

Supervisory Organization: AVP Bus Transportation

Country: United States of America

Address: 2424 WEBB CHAPEL EXTENSION

City: DALLAS, TX 75220

FLSA: Exempt

The Director of Bus Transportation must be able to lead a high-performance transit delivery team consisting of operators, Station Office Supervisors, Coordinator, Managers, Assistant managers, maintenance supervisors and other staff to support the goal of providing a safe and reliable transit service. Must demonstrate proven leadership skills, a passion for public transportation, the ability to communicate and promote good customer‑centric philosophy, must be collaborative and able to engage staff at all levels, maintain a positive interaction with the union.

Ensures that our services are provided within budget by developing and implementing action plans to improve operational efficiencies. Implements, analyzes and modifies division processes and procedures to assure accuracy and efficiency in alignment with department goals and objectives. Assist in the development of short‑, mid‑, and long‑range strategies to achieve departmental goals. Responsible for oversight and quality assurance in the day‑to‑day operations of a diverse workforce consisting of 400+ employees.

• Oversees daily activities of all operators and coordinates the activities of Managers, Asst Managers and Station Office Supervisors.
• Provides overall Leadership, Guidance, and Direction for all garage operations activities by setting performance goals and expectations for the garage, providing counseling, coaching, training and ongoing development, as well as corrective action, work improvement plans and disciplinary action as required.
• Research operating statistics.
• Review Managers Actions and discipline. Review performance of the Station office team and provide ongoing development and performance training.
• Provides and oversees garage leadership in the area of employee relations/labor relations by tracking, compiling and analyzing performance; handle interdepartmental issues; resolve employee issues and grievances; improve processes. Makes hiring decisions for authorized roles; evaluates the work performance of staff; ensures the timely and efficient completion of all assigned tasks.
• Preside over first step grievances and investigate/research the grievance. Make decision and write grievance response. Attend the second step and Arbitration.
• Maintain open relationship with all of the garage employees and staff.
• Engage employees at all levels within the Division in order to develop policies and procedures to improve customer and employee experience.
• Promotes established training, safety, and quality assurance programs.
• Develops and implements strategies to facilitate relationships with other departments and agencies to ensure ongoing positive interactions; promotes positive, honest, open lines of communication throughout the organization and oversees the garage Service Advisory Team. Ensures policies and procedures for the garage are updated and current.
• Prepares a variety of complex documents and reports for Executive Management review. Perform other related duties as assigned.
• Maintain current and past knowledge of the Bus Operations Standard Operating Procedures. Maintain current and past knowledge of DART Policies and Procedures.
• Maintains a good working relationship with all of DART Divisions and Departments.
• Provides overall guidance in the development, implementation and monitoring of the garages operating budget. Ensures the accurate and timely validation of the daily garage payroll.
• Research and maintains current knowledge of garages costs.
• Responsible for accurate payroll records.
• Ensures effective and efficient use of current and emerging safety techniques and practices available for managers, instructors and operators in providing safe operation to our customers. Oversees the drug and alcohol program at the garage level. Ensures a workplace free of…