Director of Revenue Operations

Pay Range:

$ - $

AVP Payment Systems and Statistical Reporting

United States of America

1401 PACIFIC AVE

DALLAS, TX 75202

Exempt

01 - Official Administrator (EEO-4-United States of America), 1B - Managers and Directors (EEO-Sub Category)

The incumbent is responsible for the strategy, oversight, and performance of the revenue operations, fare equipment availability, and ensuring accurate, secure and efficient collection of fare revenue across all modes of service. Directs and oversees the activities of supervisory staff and personnel engaged in the service and repair of fare collection equipment, cash processing (count room), revenue dispatching center, revenue collections and oversee key fare payment systems contracts and vendors.

Oversees policy execution, Provides strategic leadership in the development and support of future payment system for the agency. Serves as liaison with internal stakeholders in aligning with revenue operations objectives.

• Oversees revenue technician staff, count room, and fare equipment mechanics team to ensure high system uptime and high operational efficiency in payment system operations.
• Leads in the design, development, and implementation of payment systems or technologies that provide reliable, cost-effective fare payments solutions at reduced maintenance expense;
  Performs fare systems failure and trending analysis, subsequently developing and implementing corrective action plans;
• Manages vendor relationship and fare system contracts administration. Develop service level agreements and monitor contract compliance. Manages vendor invoices and approvals.
• Develops performance metrics and monitors ongoing system operational performance and service level agreement. Conduct data analysis on revenue operations key metrics and develop implementation based on trends.
• Manages personnel involved in programming, configuration, uptime performance, and security of systems including online, retail outlets, ticket vending machines, fareboxes, mobile application, tap cards, and related payments platforms. Creates an inviting and safe work environment.
• Authorizes and verifies requisitions for materials and supplies;
  Monitors the consumption of materials and supplies;
  Resolves abnormal usage rates and takes appropriate action to resolve variances.
• Ensures appropriate records are maintained related to employee productivity and other documentation related to procedures, accidents, employee conduct, training, and equipment defects including vandalism and abuse. Provides direct support to the Assistant Vice President in the resolution of all departmental issues, both administrative and technical, as assigned and develops roadmap for payment system for the agency.
• Directs and oversees the development of capital projects, including direct management of department staff and contractors involved in design, implementation, and issue resolution related to fare collection and cash processing operations.
• Leads the development, implementation, evaluation, and revision of policies, procedures, and standards affecting a variety of inter/intra departmental policies and procedures. Perform periodic checks and audits to ensure compliance to defined procedures.
• Performs other related job duties as assigned.

• Bachelor's Degree from an accredited college or university in Information Systems, Business Administration, Finance, or related field.
• Five (5) years of progressively responsible transportation industry experience to include two (2) years’ experience managing staff including represented workforce that perform maintenance and operations activities. Preferred experience includes extensive project management experience in business and technology solution or capital projects implementation as well as extensive transit experience.
• Pass a criminal background investigation and credit history check.
• A high level of analytical ability to find solutions to difficult and complex interpersonal, technical, financial, legal, and/or administrative problems.
• Pass a…