Manager, Ioc Scheduling

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Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life.

Feel free to enrich both your personal and work life and hop on board!

• This job is a member of the IOC Administration Team within the Integrated Operations Division.
• Responsible for managing schedules for the operational teams within the IOC including Dispatch, Crew Scheduling, and Central Load Planning, administering schedule bids, vacation bids, and managing daily needs for open time coverage.

• Leads team of Scheduling Analysts responsible for administering and maintaining schedules for operational IOC teams including Crew Scheduling and Dispatch
• Leads team of 24/7 Coordinators dedicated to administering open time coverage and overtime callouts for operational IOC teams including Dispatch and Central Load Planning
• Manages schedule for Coordinator team to ensure team members are available 24 hours a day, 365 days a year for daily schedule management
• Works closely with Payroll, HR, and Training departments to ensure appropriate management of workforce, onboarding/offboarding, leaves of absence, pay, etc.
• Ensures the correct and uniform application of all company, department, and union policies regarding vacation, sick time, FMLA, etc.
• Develop and implement continuous improvement initiatives (process, policy, technology) that elevate service quality, cost efficiency, and employee experience
• Coordinates with frontline IOC Leadership, Workforce Planning, Finance and Analytics to determine appropriate staffing levels, solve problems, drive improvements, and achieve departmental goals
• Ensures systems are in place to reduce coverage shortages and anticipates coverage needs due to training/department changes
• Manages the yearly schedule and vacation bidding processes for all Dispatch and Crew Scheduling departments, building bid lines and administering bids
• Works with product team, IT and Vendor to drive scheduling software (Ascent) system changes and enhancements
• Supervises, leads, and guides team of analysts and coordinators; manages ongoing and annual talent conversations, development, performance management, coaching and counseling, and recruiting

• Bachelor’s degree in related field or equivalent experience/training
• 5+ years of relevant work experience
• Experience working with unionized and technical work groups
• Previous leadership experience

• Strong organization, analytical and interpersonal skills
• Previous experience working with bid lines, work schedules, and vacation management
• Demonstrated ability to lead based on the American Airlines leadership model

• Knowledge of Microsoft Office to include Word, Excel, Outlook, etc.
• Ability to handle multiple priorities and deadlines, and work well under pressure
• Ability to effectively communicate with all levels of management both verbally and written
• Ability to learn computer systems and applications and apply knowledge
• Ability to be flexible and capable of adapting to constant change
• Ability to work with minimal supervision and manage employee schedules
• Strong managerial and interpersonal skills

• Travel Perks:
  Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits:
  
  On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs:
  We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools,…