Subject Matter Expert; HVAC, Plumbing, Roofing, AMG & Electrical

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The Subject Matter Expert (SME) is a member of the National Technical Team. This position responds to vendors and technicians that require on‑site technical assistance or approvals for high cost and high impact Service Requests for all assigned categories of trade work. This position also provides technical support for all assigned National PM program(s). The SME is a key contributor to several KPIs including resident satisfaction, service timelines and service costs in specific assigned job categories.

In conjunction with the National Manager this position will execute a repair vs. replace strategy to drive consistent and predictable outcomes while maximizing the life span of critical mechanical systems. The SME is responsible for completing service and trade work research projects within the guidelines and parameters as assigned.

• Support vendors and technicians to provide outstanding customer service and timely resolution to resident requests relating in assigned categories of trade work.
• Review vended scopes of work to ensure consistency in repair/replace philosophy and pricing.
• Support National Technical Team Preventative Maintenance program(s) to help improve resident satisfaction, better control costs and maximize the life span of mechanical systems.
• Coordinate efforts with local MSA resources when needed.
• Report Vendor/MSA deficiencies to the National Manager Technical Teams to support the enhancement of the resident experience and gain operational information for continued improvement.
• Troubleshoot technical issues in specified disciplines and trades and negotiate/approve cost estimates for repairs.
• Comply with the Company’s national procurement policy and program.
• Communicate effectively with vendors and local market members.
• Comply with all Company applicable policies and health and safety rules and regulations.
• Complete all assigned service and trade data research projects in a timely professional manner within the assigned guidelines and parameters.

• 10 or more years of experience with maintenance in multi‑family, commercial or military housing; single family rental, mechanical trades or equivalent work experience as a residential service technician/manager with extensive knowledge of residential electrical, mechanical and technical processes, components and systems.
• High school diploma or equivalent required.
• Valid Driver’s License required.
• Ability to work flexible hours which may include some weekends and evenings.
• Ability to review and understand cost estimates and scopes of work and be in tune with current labor rates in given MSA.
• Effective communication skills, ability to work with General and Sub‑Contractors on scope, price and schedule.
• Mastery of general UBC building codes and rental property health and safety regulations.
• Typical Physical Demands – Regularly required sitting and standing for several hours at a time, to climb up and down stairs several times each day, and to lift 50 pounds with ease.
• Strong customer service skills.
• Strong skills with MS office products.
• Salesforce and/or Yardi experience strongly preferred.
• Proven record of ability to work remotely, independently and with minor supervision.
• Ability to work in a fast‑paced environment.

• Competitive Compensation – Including…