Area Installation Specialist - Dallas, Tx

Area Installation Specialist - Dallas, Tx at The Home Depot is a role focused on the customer experience throughout the install life cycle. This includes performing technical measures, assessing pre-existing conditions, and performing product affirmations. The AIS conducts Job Site Inspections (JSIs) to review quality of work, conducts service provider badging checks, and meets with customers to ensure the install experience is consistent with THD standards.

Responsibilities also include resolving customer complaints, making decisions needed to prevent cycle-time delays, coordinating with service providers to resolve issues, and approving or escalating project changes prior to moving forward. At the end of the install process the AIS ensures all open items are completed to the customer's satisfaction.

• 25% Customer Experience - Initiates and maintains regular communication with customers across the install life-cycle, ensures timely customer follow-up, and resolves open questions or changes; resolves job-in-process items such as scope of work changes, add-labor items, and material needs, and escalates decisions as appropriate; manages open services and assigned Care Tickets to resolution
• 60% Job Process Management - The AIS manages all jobs from assigned area and product category; this includes assessing pre-existing conditions, performing product affirmations, and performing technical measures. After the installation begins, the AIS conducts Job Site Inspections (JSIs) which include service provider badge checks, inspecting the work to ensure construction standards are adhered to, addressing customer questions, ensuring job scope changes are documented, and ensuring the overall install experience meets or exceeds the customer's expectations.
  
  Manages timely closure of all open services within the assigned area.
• 15% Operations - Assists in managing customer inquiries across the install life cycle, resolves open services and jobs-on-hold, initiates change-of-scope requests to drive efficient timelines, and uses reporting systems to provide overall customer experience and accuracy at install.

• This position typically reports to District Installation Manager
• This position has 0 Direct Reports

• Typically requires overnight travel less than 10% of the time.

• Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward.

• Usually in a comfortable environment but with regular exposure to factors causing moderate physical discomfort from such things as dust, fumes or odors.

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.
• Must pass pre-employment test if applicable

• Construction/home improvement industry experience.
• Prior experience managing residential home improvement install projects.

• The knowledge, skills and abilities typically acquired through the completion of a bachelor s degree program or equivalent degree in a field of study related to the job.

• No additional education

• 5

• No additional years of experience

• None

• None

• None

• Action Oriented
• Business Insights
• Collaborates
• Communicates Effectively
• Customer Focus
• Strong time management and organizational skills
• Strong negotiating skills
• Strong business acumen
• Problem solving and multi-tasking skills
• Collaborative leadership skills where strong value is placed on partnerships

• Not Applicable

• Full-time

• Other

• Consumer Services