Default Specialist

About The Mortgage Law Firm

The Mortgage Law Firm is a trusted name in default legal services, providing comprehensive solutions to mortgage servicers, banks, investors, and other financial institutions. Our success is built on a deep understanding of the industry, strong relationships, and an unwavering commitment to client service.

We take pride in being more than just legal counsel—we are a dedicated partner to our clients, ensuring they have the resources, support, and legal guidance needed to navigate complex regulations and mitigate risk. Whether through ongoing legal representation, training sessions, or industry advocacy, we work alongside our clients to drive success.

We are looking for an experienced Default Specialist to join our legal team supporting creditor representation in foreclosure, bankruptcy, eviction, and litigation matters. In this role, you will leverage your background in mortgage default and servicing to manage a wide range of responsibilities that ensure cases move forward efficiently and accurately. You will serve as a key point of coordination, maintaining effective communication across internal teams, clients, and management while providing essential operational and administrative support.

• Manage new case assignments, ensuring each matter is handled efficiently, accurately, and in accordance with firm and client expectations.
• Maintain quality control across all stages of the default process.
• Prepare and submit timely, accurate reports as required by clients and leadership.
• Validate prerequisites and prepare notices for client review and execution.
• Generate statutory notices and ensure compliance with federal, state, investor, firm, and client requirements.
• Update client systems and internal/external technology platforms to maintain complete and accurate case information.
• Effectively manage workload, request extensions when needed, and consistently meet required deadlines.
• Stay current on client expectations and serve as a subject matter expert, offering guidance to colleagues and acting as a client point of contact.
• Review, understand, and adhere to client scorecard metrics to protect firm performance standings.
• Foster a collaborative team environment—supporting peers, sharing strengths, and assisting others in overcoming challenges.
• Track, manage, and resolve assigned exceptions in a timely manner.
• Identify obstacles and proactively seek solutions to maintain forward momentum in case handling.
• Coordinate with internal teams and external partners to ensure seamless workflow and consistent case progression.
• Process cases efficiently to achieve movement to the next milestone.
• Handle advanced customer service responsibilities, default processing tasks, and escalations.
• Assist with updating documentation, including procedural guides and matrices.
• Provide training and support to peers when appropriate.
• Adapt to evolving business needs and champion change as client requirements shift.
• Advocate for client needs internally by gathering relevant data and identifying trends that may impact client service or firm performance.

• Strong written and verbal communication skills, with the ability to interact effectively with clients, management, and team members.
• Excellent organizational abilities, including the capacity to manage priorities and balance workload across multiple responsibilities.
• High attention to detail with a commitment to maintaining accurate, thorough, and compliant documentation.
• Ability to work independently while also contributing effectively within a collaborative, team‑driven environment.
• Proficiency with relevant technology platforms and software applications used in default servicing and legal support.
• Understanding of federal and state compliance requirements related to foreclosure, bankruptcy, eviction, and litigation.
• Adaptability to evolving industry regulations, client expectations, and internal processes.
• Strong problem‑solving and critical‑thinking skills, with the ability to navigate complex situations and make sound decisions.