Supervisor, Language​/Bilingual, Technical Support

Supervisor I role at NETSYNC

Join to apply for the Supervisor I role s first-tier supervisor position requires 1.5–3 years of experience and mastery of field technician responsibilities. You will collaborate with PMO, Engineering, and Management departments and lead a team of technicians to deploy customer assets. The role ensures all ENG I‑III meet Netsync standards and conducts quarterly reviews.

• Implementation of new hardware and software in moderate-to-complex client network environments with guidance, review, and QA from Area Supervisors
• Be a team player with the ability to work with peers implementing Collaboration solutions for enterprise sized clients
• Provide Tier 1 support for network and Collaboration infrastructures.
• Demonstrate continued growth and independence when working with clients and teammates
• Support network standards, processes and security at client sites.
• Maintain a professional demeanor when dealing with clients, working jointly with technicians or leadership
• Participate in project meetings and design discussions.
• Communicate issues with team leads/supervisors
• Approve/deny teams time cards and expenses
• Work in a fast‑paced environment while maintaining a clean work environment
• Participate in the delivery of project supplies
• Fluent in project documentation; pre/post/client etc.
• Communicate project status and weekly activities to internal managerial staff
• Train new hires on expectations and standardizations
• Lead small-medium sized deployments
• Approve technician documentation and review
• Assist lead technician on‑site to help sustain best practices on‑site
• Understand all internal processes
• Conduct customer site walks for enterprise customers
• Be involved in all IKO/EKO meetings and be able to conduct all SAVANT duties pertinent to their projects

• Receive instruction and perform tasks in a timely manner from Manager
• Extensive knowledge of all tools and how to properly use them in client environments
• Create and help create client schedules and meet those deadlines
• Skills to create and deliver presentations
• Review team members and provide constructive criticism across all QPR categories
Act as a coach and mentor others
• Strong ability to accommodate different personality types
• Strong ability to make consistent good decisions based on the situation
• Client‑service oriented
• Understand all internal HR processes
• Ability to travel more than 50%

• Mid‑level knowledge of core technology services
• Build off team strengths and weaknesses
• Document issues and be able to
• Mid‑level knowledge of Layer 1‑3 products; ability to configure and install based on complex requirements
• Mid‑level knowledge of network protocols and network design theory
• Strong interpersonal skills
• Excellent documentation skills
• Requires clear level thinking and ability to react to situations accordingly
• 1–2+ years hands‑on, technology related experience or equivalent education

• Proven work experience dealing with client accounts, basic hardware configurations, troubleshooting, and mid‑level understanding of networking topologies and the OSI model
• High school diploma or higher
• Ability to utilize downtime to work towards career‑aligned certifications
• Ability to grow and flourish in an ever‑changing corporate environment

• Annual training budget as part of the Supervisor I role.
• Certifications to include:
  • CompTIA Project+
  • ITIL Foundation Ver. 4
  • CAPM
  • PMI‑ACP
  • DASM
  • DASSSM
  • Candidate’s Choice

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