Licensed Bilingual Insurance Customer Service

Job Description

Are you passionate about helping people and fluent in both Spanish and English? DRH Insurance Group in Dallas, Texas is seeking a Licensed Bilingual Insurance Agent to join our welcoming and supportive team.

At DRH Insurance Group, we believe in building meaningful, long-term relationships with our clients by delivering exceptional service and personalized guidance. As a vital part of our agency, you’ll be the friendly, trusted voice our clients rely on—helping them understand their coverage, navigate their insurance needs, and feel confident in the protection they choose.

This role offers the opportunity to truly make an impact by educating and supporting individuals and families, ensuring they feel informed, secure, and cared for every step of the way. If you’re looking for a position where your bilingual skills are valued, your growth is supported, and your work makes a difference, we would love to welcome you to the DRH Insurance Group family.

• Annual Base Salary + Commission + Bonus Opportunities
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Disability Insurance
• Hands on Training
• Mon-Fri Schedule
• Career Growth Opportunities
• Paid Time Off (PTO)
• Weekly Team Meetings
• Team Building Events
• Appreciation Lunches
• Home/Work Life Balance
• Business Casual Attire
• Paid Holidays
• Collaborative Work Environment
• Monthly Bonus Opportunities
• Community Involvement

• Deliver outstanding customer service by addressing policyholder questions and concerns with professionalism, patience, and clear communication.
• Educate clients on their insurance policies, coverage options, and billing details to ensure understanding and confidence.
• Accurately process policy updates, endorsements, and cancellations in a timely manner.
• Resolve customer issues and complaints efficiently while maintaining a high level of customer satisfaction.
• Manage incoming calls and emails, providing prompt, courteous, and professional responses.
• Assist licensed agents with administrative support and client follow-up as needed.
• Actively contribute to a positive, collaborative, and team-oriented office environment.

• Active Texas Property & Casualty Insurance License (required).
• Bilingual fluency in Spanish and English, both verbal and written (required).
• Proven customer service experience, with a preference for experience in the insurance industry.
• Strong communication skills with the ability to build rapport and trust with clients.
• A customer-focused mindset with a passion for problem-solving and helping others.
• Comfortable using office technology, including CRM systems and standard business software.
• Ability to work independently, stay organized, and manage priorities effectively in a fast-paced office setting.

Newton Family Insurance is an energetic and professional leader in the insurance industry, passionately dedicated to protecting families and their futures. We cultivate a dynamic environment where innovation thrives, client success is paramount, and team members are empowered to grow. Join us to make a tangible impact and build a rewarding career!