Claims Supervisor; Bodily Injury
Listed on 2026-02-01
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Insurance
Risk Manager/Analyst -
Management
Risk Manager/Analyst
Claims Supervisor (Bodily Injury) at GEICO summary:
GEICO seeks a Claims Supervisor (Bodily Injury) to lead and mentor a team handling attorney-represented automotive liability and bodily injury claims, including complex investigations, coverage determinations, settlements, and litigation. The role requires at least 2 years of leadership experience in bodily injury claims, an active adjuster license, strong P&C casualty knowledge, regulatory compliance, and data-driven performance management. Position is hybrid in Richardson, TX, focuses on talent development, cross-functional collaboration, and meeting KPIs to drive customer satisfaction and claims outcomes.
At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities.
Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers’ expectations while making a real impact for our company through our shared purpose.
When you join our company, we want you to feel valued, supported and proud to work here. That’s why we offer The GEICO Pledge:
Great Company, Great Culture, Great Rewards and Great Careers.
. Your team will manage
:
- complex investigations
- coverage determinations
- liability assessments
- bodily injury claim resolutions—through both settlement and litigation.
Success in this role is built on the foundation of GEICO’s core leadership behaviors:
- Ownership: You take responsibility for outcomes in all scenarios.
- Adaptability: You navigate dynamic environments with creativity and resilience.
- Leading People: You empower individuals and teams to achieve their best.
- Collaboration: You build and strengthen partnerships across organizational lines.
- Driving Value: You use data-driven insights to align actions with strategic goals.
What You’ll Do:
- Lead, mentor
, and inspire a team of associates to deliver exceptional customer service while building trust.
- Leverage your property and casualty insurance expertise to guide team members in resolving complex customer inquiries and claims.
- Provide authority on evaluations that exceed your adjusters personal, assigned authority and work with others on claims that exceed your authority
- Personalize your leadership approach to develop team members’ skills
, fostering their growth and ensuring they consistently exceed customer expectations.
- Monitor and evaluate team performance using key performance indicators (KPIs) to enhance efficiency, customer satisfaction, and retention.
- Hold your team accountable for achieving results
, maintaining compliance with insurance regulations, and delivering outstanding service.
- Address escalated customer concerns with professionalism and empathy, modeling GEICO’s dedication to service excellence.
- Collaborate with leadership and cross-functional teams to identify and implement process improvements.
- Serve as a resource for team members on insurance-related questions
- providing mentorship and training to build their industry knowledge.
- Minimum of 2 years of leadership experience in Bodily Injury claims, including direct oversight of litigated cases.
- Active Adjuster license (required)
- Expertise in Casualty claims, including knowledge of industry regulations and best practices
- Strong ability to assess needs and guide associates in negotiating claim settlements as needed
- Experienced in the use of various claims tools with ability to assist associates
- Strong adherence to compliance and regulatory requirements
- Proven ability to motivate,…
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