Director, SDI Risk Engineer

Overview

With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility℠.

Position Summary This position primarily supports Arch Insurance Group’s Construction Specialty Products business unit by assisting underwriting in risk prequalification, assessment and selection; identifying/guiding customer service needs and developing appropriate service plans; managing agreed upon account activities, expenses and relationships; monitoring and maintaining risk control; and developing/delivering risk control information that assists Underwriting and clients in understanding, evaluating and controlling exposures.

• Risk Selection The primary function is to support the placement of profitable insurance. Specific activities include:
• Collaborate with Underwriting to review risk submissions to ensure adequate information for leading and completing a meaningful Operational risk evaluation based on contemplated program coverages.
• Lead standardized insured evaluation from an operational risk and subcontracting perspective for each client/prospect, including evaluation of QAQC program, scheduling methodology, software (as applicable), and project management consistency as well as class of risk, geographical location, nature of occupancy, etc.
• Identify specific accidents/claims representing atypical and typical occurrences; respond to underwriter questions and provide support on operational processes and emerging issues.
• Support account profitability by identifying appropriate risk control services, activities, and/or interventions; support account acquisition through general marketing and account-specific presentations; provide pre-renewal monitoring and feedback to underwriter; differentiate Arch Risk Control Solutions via strategic risk management philosophy.

• Customer Service
• Respond to customer service requests, meet agreed-upon needs and build relationships to support account retention.
• Act as a technical resource for client best practices and inquiries.
• Coordinate and perform jobsite walks and provide feedback; maintain touchpoints with the insured’s operational team as account stewardship.
• Negotiate service specifications or customer service needs with the producer and/or account to develop service proposals and pricing for inclusion in underwriter proposals; investigate and manage potential vendor relationships as needed.

• Ongoing Account Management
• Manage account relationships to meet or exceed expectations; evaluate client book to develop baselines; serve as internal expert for underwriting on construction topics; continually interface with underwriting on processes and procedures.
• Provide operational feedback on referrals underwriting is reviewing; stay informed on industry trends and provide updates to underwriting; build trusted advisor relationships with clients, producers, underwriters and team partners.
• Monitor assigned account risk control activities to ensure service and financial outcomes meet agreed criteria; liaison with Arch claims and TPAs; monitor significant claims activity and participate in claim reviews when appropriate.

• Additive Services
• Facilitate client group meetings; execute projects to improve internal processes or drive strategy; partner with underwriting on innovative training for insureds.

• Communications
• Represent Arch Risk Control Solutions in industry/trade group presentations, client meetings and written documentation; prepare technical information sheets for internal/external use on current topics of interest.

• Education:
  
  Bachelor’s Degree in a Technical Discipline or equivalent experience.
• Experience:
  
  8+ years in construction management and/or Risk Control/Risk Management with broad industry knowledge; familiarity with operational risk management, Quality Assurance/Control, subcontractor prequalification; licenses/certifications such as PE valued but not required.

• Technical job knowledge across broad commercial…