Claims Advocate

Vice President of Human Resources at RHSB Insurance

Help Us Make a Difference!

Founded in 1945, RHSB’s goal is to put our client’s needs first. We are a close-knit team dedicated to building long-lasting relationships with our customers and colleagues. We foster an environment that encourages collaboration, teamwork, and professional growth.

The Claims Advocate is passionate and proactive about the clients they serve. If you are looking for a work environment that values self-starters, creativity, responsiveness, and client focus, consider joining us!

We offer:

• Hybrid Role (At least 3 days in-office)
• Profit Sharing potential
• A commitment to community involvement through volunteering, local giving, and the RHSB Foundation
• Medical, Vision and Dental Insurance Plans
• 401K match
• Complementary office amenities
• A Dress for your Day Policy
• A commitment to training and career advancement
• An environment that focuses on employee wellness through our PTO policy, Employee Assistance Program, and flextime

Responsibilities:

• Primarily responsible for evaluating claim reports for applicable coverage.
• Educated clients of the claims process and claim advocate role.
• Notifies all applicable insurance carriers and/or TPA
• Monitors progress of claims activities.
• Advocated on behalf of the clients to ensure the best possible claim outcomes, and facilitates resolutions on behalf of clients and carriers.
• Gathers loss data for preparation of premium and loss summaries and evaluation of account performance and profitability.
• Maintains confidentiality of all client information based on agency privacy guidelines.
• Complies with E&O presentation and Quality Management guidelines.
• Exercises discretion and independent judgement.
• Helps promote teamwork and assisting co-workers as needed.
• Virtual and on-site meetings with clients

Requirements:

• At least 18 years of age
• High school diploma required;
  Bachelor's degree (B.A.) from four-year College or equivalent, preferred.
• 5 years insurance industry experience and/or training specifically related to large commercial property coverage; or equivalent combination of education and experience

Seniority level:
Mid-Senior level

Employment type:

Full-time

Job function:
Customer Service and Consulting

Industries:
Insurance

RHSB Insurance is an equal opportunity employer and welcomes applications from diverse candidates.