Damage Recovery Agent

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** Job Description
**** We are seeking an experienced
** Damage Recovery*
* ** Agent
* * to manage subrogation claims accurately and with a strong commitment to delivering exceptional customer service. In this role, you will oversee the entire claims process—from investigation to settlement—while collaborating with insurers, credit card companies, renters, and other key stakeholders to ensure timely resolutions. This role is crucial to optimizing collections and maintaining legal compliance. It also keeps management informed with regular updates on the status of claims.
****** You will:****
* ** Conduct investigations by contacting appropriate parties to assess incident timing, determine fault, and gather insurance information.**
* ** Review and verify subrogation documentation for accuracy and completeness, then submit it to the liable parties for damages to company vehicles.**
* ** Analyze rental agreements, repair estimates, police reports, and invoices to support claim negotiations and settlements.**
* ** Ensure timely and accurate data input into the claims system for accounting and reporting purposes.**
* ** Send subrogation-related documents using the most efficient and cost-effective methods.**
* ** Track claims periodically to ensure timely resolution and follow-up.**
* ** Utilize reporting tools to communicate outcomes and distribute claim status updates regularly.**
* ** Ensure all communications comply with state and federal regulations and consumer protection laws.**
* ** Resolve customer service, operations, accounting, and insurer conflicts, making decisions that align with the company’s best interests.**
* ** Stay updated on industry best practices and incorporate them into claims procedures.
****** Requirements:****
* ** Minimum of three years of collection experience**
* ** Previous experience with online systems and reporting tools is preferred**
* ** Knowledge of automobile accident rules of fault and insurance coverage**
* ** Knowledge of consumer protection and legal regulations regarding consumer collections**
* ** Excellent communication and organization skills, including good telephone etiquette**
* ** Ability to solve problems involving multiple stakeholders**
* ** Ability to communicate effectively with demanding customers or third parties**
* ** Intermediate or above skill level with MS Office Excel and Word programs
****** We offer:****
* ** Medical, Vision, Dental, 401k, Employee Discounts, Referral bonus**
* ** Company Life Insurance**
* ** Company-paid AD&D Insurance**
* ** Flexible spending accounts & other voluntary benefits**
* ** Parental leave**
* ** Employee assistance program
**** We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. Accordingly, all members of society, irrespective of age, gender, disability, sexual orientation, race, religion, or belief, are encouraged to apply to join our team. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.
**** Europcar Mobility Group
** A Europcar Mobility Group é uma empresa global de mobilidade, com 75 anos de experiência em serviços de mobilidade e uma posição de liderança na Europa. “Ajudamos a mudar a forma como se desloca” é o que defend emos e nos une.

Oferecemos aos particulares e às empresas uma vasta gama de serviços de aluguer de automóveis e carrinhas, seja por algumas horas, alguns dias, uma semana, um mês ou mais, a pedido ou por subscrição, contando com uma frota de mais de 250.000 veículos, equipados com os mais recentes motores, incluindo uma percentagem crescente de veículos eléctricos.

As nossas marcas respondem a necessidades, casos de utilização e expectativas diferenciadas:
Europcar - líder mundial no aluguer de automóveis e veículos comerciais ligeiros, com um posicionamento premium, Goldcar - líder na prestação de serviços de aluguer de automóveis de baixo custo na Europa, e Fox-Rent-A-Car, um dos principais intervenientes no mercado de aluguer de automóveis nos EUA, com um posicionamento “value for money”.  A satisfação dos clientes está no centro da ambição do Grupo e dos nossos mais de 8.000 colaboradores, em todos os locais onde apresentamos as nossas soluções de mobilidade, graças a uma forte rede em mais de 130 países.

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