Information Technology Intern

Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Tile, a subsidiary of Mohawk Industries.

Our close-knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, we support our people with a family-friendly work environment, a commitment to promoting from within, unique benefits that go beyond just medical and dental, and a belief that every employee deserves a productive life outside of work. If this sounds outstanding to you, take the first step forward and explore a career with Dal-Tile.

The IT Summer Intern will support the IT team by designing and building a SharePoint knowledge platform for users of the Warehouse Management System (WMS). This internship will focus on knowledge management, AI agent configuration, and user experience design within a corporate technology environment. The selected intern will develop and implement a Microsoft 365 Copilot Agent designed to answer WMS user questions, improving access to information and enhancing operational efficiency.

This internship is structured as a project-based experience to be completed within the 12-week program. This position is located at the Dallas Corporate office and is an onsite internship opportunity. This is not a remote role.

The selected intern will present project outcomes and conduct a live demonstration at our annual Intern Expo Day on Wednesday, August 5, 2026.

Program Dates:
Monday, May 18, 2026 – Friday, August 7, 2026

Length: 12 Weeks

Schedule:

Full-time, hourly

Required:

Must be available for the full program duration and attend/present at Intern Expo Day

The IT Summer Intern will support the following initiatives:

• Design and build a SharePoint site to serve as a centralized knowledge hub for Warehouse Management System (WMS) users
• Collect, organize, and structure WMS-related documentation and operational content
• Develop a user-friendly navigation structure and improve knowledge accessibility

• Create and configure a Microsoft 365 Copilot Agent to answer WMS user questions
• Use the SharePoint site as the primary knowledge source
• Define scoped access, topics, intents, and guardrails to ensure safe and appropriate responses
• Implement governance controls to protect sensitive information

• Develop and refine suggested prompts and conversation flows, including starter questions and troubleshooting paths
• Iterate and improve based on user feedback to enhance response quality and usability
• Focus on creating a positive end-user experience

• Conduct functional and UAT-style testing scenarios with WMS users
• Document findings, enhancements, and iterative improvements
• Prepare and deliver a final presentation and live demo at Intern Expo

• Improve knowledge access for WMS users
• Enhance self-service support capabilities through AI
• Create scalable AI-driven support tools within Microsoft 365
• Deliver measurable improvements in response accuracy and usability
• Demonstrate a live, functional AI solution to leadership at Intern Expo

• Open to students of any major and any class year
• Interest in AI agents, automation, knowledge management, or user experience design
• Strong problem-solving and analytical skills
• Comfortable working with Microsoft 365 tools (SharePoint experience is a plus)
• Curious, collaborative, and eager to learn
• Strong communication and documentation skills

• Mentorship from IT and Digital leadership
• Hands-on experience building AI-driven solutions in an enterprise environment
• Exposure to SharePoint architecture and Copilot configuration
• Real-world experience in UX design and AI governance
• Opportunity to present and demonstrate a live AI solution to executive leadership

We offer competitive salary and a comprehensive benefits package, career opportunities, and an environment of creativity and growth. Examples include:
Company Match on 401k, Employee Purchase Discount, and Tuition Reimbursement.

Dal-Tile is a proud supporter of our U.S. military, veterans and their families – Thank You for Your Service!

Active military, transitioning service members and veterans are strongly encouraged to apply.

Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Dont Work participant.

Professional Opportunities

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