End User Support Technician

Job Title:

End User Support Technician I

Department: IT Customer Services

Location:

Dallas, TX

Shift: Days (Monday-Friday) – More will be discussed during the interview

Job Type: On‑Site

At Children's Health, our mission is to Make Life Better for Children, and we recognize that their health plays a crucial role in achieving this goal. Through our cutting‑edge treatments and affiliation with UT Southwestern, we strive to deliver an extraordinary patient and family experience, ensuring that every moment, big or small, contributes to their overall well‑being. Our dedication to promoting children’s health extends beyond our organization and encompasses the broader community.

Together, we can make a significant difference in the lives of children and contribute to a brighter and healthier future for all.

The End User Support Technician I is integral to ensuring the smooth functioning of the organization’s technology ecosystem by providing frontline technical assistance and support to end users, including patients and patient families. The incumbent will resolve hardware, software, and network‑related issues on various devices, including computers, mobile devices, phones, audiovisual equipment, gaming devices, wearables, streaming devices, and peripherals. This position is crucial in fostering a positive user experience and ensuring that technology enables rather than impedes organizational productivity.

The successful candidate will possess excellent communication skills, a customer‑centric mindset, and a strong aptitude for problem‑solving. They should also have a solid understanding of computer systems and standard business applications and be able to adapt to changing priorities in a fast‑paced environment.

• Respond to user inquiries via multiple communication channels, diagnose technical issues, and provide timely resolutions. Collaborate closely with other IT teams to escalate complex problems and contribute to developing and maintaining user training materials and documentation.
• Resolve hardware, software, and network‑related issues on various devices, including computers, mobile devices, phones, audiovisual equipment, gaming devices, wearables, streaming devices, and peripherals.
• Investigate and troubleshoot issues related to end‑user devices and escalated when necessary.
• Participate in the integration of new systems, applications, and technologies into the existing IT infrastructure.
• Assist in testing and implementing software updates and patches.
• Assist with installing, configuring, and maintaining end‑user hardware, such as desktops, laptops, and peripherals.

• Less than 1 year, minimum 6 month of experience as a desktop support technician, or in a related field required

• High school diploma or equivalent required

• Valid unrestricted driver’s license required

We put our people first. We welcome, value, and respect the beliefs, identities and experiences of our patients and colleagues. We are committed to delivering culturally effective care, creating meaningful partnerships in the communities we serve, and equipping and developing our team members to make Children’s Health a place where everyone can contribute.

• Employee portion of medical plan premiums are covered after 3 years.
• 4%-10% employee savings plan match based on tenure
• Paid Parental Leave (up to 12 weeks)
• Caregiver Leave
• Adoption and surrogacy reimbursement

As an equal opportunity employer, Children's Health does not discriminate against employees or applicants because of race, color, religion, sex, gender identity and expression, sexual orientation, age, national origin, veteran or military status, disability, or genetic information or any other Federal or State legally‑protected status or class. This applies to all aspects of the employer‑employee relationship including but not limited to recruitment, hiring, promotion, transfer pay, training, discipline, workforce adjustments, termination, employee benefits, and any other employment‑related activity.