Senior Incident Commander

Senior Incident Commander Who we are

Aurora’s mission is to deliver the benefits of self-driving technology safely, quickly, and broadly.

The Aurora Driver will create a new era in mobility and logistics, one that will bring a safer, more efficient, and more accessible future to everyone.

At Aurora, you will tackle massively complex problems alongside other passionate, intelligent individuals, growing as an expert while expanding your knowledge. For the latest news from Aurora, visit aurora.tech or follow us on Linked In.

Bringing self-driving vehicles to our roads is the most transformative opportunity of our generation. Aurora is taking a fresh start with the development of self-driving technology, combining excellence in AI, rigorous engineering, and a team with decades of experience building robots that work.

Led by a team of seasoned experts, our mission is to deliver the benefits of self-driving technology safely, quickly, and broadly. We are designing the software and hardware to power the transportation of our future that will make our roads safer, give more people access to mobility, and reduce congestion and pollution in cities – improving the quality of life for all.

The challenge in what we are endeavoring to achieve is transcendent; we are developing perhaps the world's most complex computing system and asking it to perform the task of transporting and keeping safe our most precious asset: human life.

Aurora hires talented people with diverse backgrounds who are ready to help build a transportation ecosystem that will make our roads safer, get crucial goods where they need to go, and make mobility more efficient and accessible for all. We’re searching for a Senior Incident Commander!

• Lead Incident Command: Lead as the Incident Commander by establishing command and control over technical cross‑functional incidents. You will orchestrate response efforts, make decisive real‑time decisions, and establish a common operating picture for all stakeholders.
• Manage Escalations & Stakeholders: Manage and prioritize escalations, ensuring targeted stakeholder representation (e.g., Software/Hardware, Cybersecurity, Network, IT, Legal, Ops, Safety, Policy, & Communications) throughout the incident lifecycle.
• Drive Continuous Improvement: Lead thorough incident retrospectives to accurately document events and identify root causes. You will define actionable follow‑ups and track their implementation to continuously enhance safety, efficiency, and overall incident response capabilities for our distributed team, ensuring lessons learned are integrated back into processes.
• Develop Cross‑Functional Partnerships: Build robust cross‑functional partnerships to proactively understand stakeholder concerns during events. You will collaborate closely with a wide variety of technical teams, providing critical support and guidance during real‑time incident response to maintain seamless 24/7 coverage.
• Deliver Executive Communications: Deliver executive‑level communications on active incidents and present comprehensive analyses of important outcomes, trends, and strategic insights from past events to leadership and a global audience.

• Experience: 5+ years of direct experience in a command‑oriented role such as incident management, crisis response, Site Reliability Engineering (SRE), NOC/SOC leadership, or military/first‑responder operations, having served as an Incident Commander or lead responder for high‑stakes technical events.
• Broad Technical Acumen: A strong, holistic understanding of the interconnectedness of complex systems, including on‑vehicle compute, enterprise IT infrastructure, cloud services, Network Operations (NOC), and Security Operations (SOC). You don’t need to be a subject matter expert in all areas, but you must be able to facilitate and drive technical conversations to successful outcomes.
• Familiarity with Monitoring & Observability: Understanding of the principles of monitoring and observability in complex, distributed systems.
• Composure Under Pressure: Demonstrated capability to remain calm and decisive under pressure, efficiently coordinating response…