Senior Business and Quality Analyst

Hillwood, a Perot Company, is a premier real estate investment and development company founded on a culture of integrity, respect, excellence and teamwork. The company is a full-service real estate developer, investor and advisor focused on developing opportunities for investors, partners and communities around the world. See additional details at  .

Hillwood is seeking an experienced Senior Business and Quality Analyst (Analyst) to join our centralized Information Technology (IT) Applications team in Dallas, Texas
. This role will focus on enterprise-grade application maintenance, development, and process improvement while serving as a functional lead for key IT systems. The Analyst will work cross-functionally across the organization, partnering with Technology and business stakeholders to drive strategic initiatives, provide application support, and deliver high-quality customer service. They will also play a key role in quality assurance, ensuring testing standards are met throughout the software development lifecycle and optimizing internal processes to enhance efficiency and product quality.

The ideal candidate is a strategic thinker and problem solver with a track record of developing innovative solutions to support business operations.

• Business Processes and Requirements Definition:
• Lead planning, gathering, analysis, and documentation of user and functional requirements for process improvements, automation, and system enhancements.
• Lead Systems Design, Configuration, and Product Support:
• Oversee technology integration into business operations, ensuring applications enhance operational efficiency and performance.
• Manage third-party integrations and maintain data integrity and system reliability.
• Collaborate with application consultants and subject matter experts to optimize application functionality and usability.
• Partner with all Hillwood divisions and functional departments to define business needs and foster strong communication and collaboration with division associates.
• Drive Project Analysis and Execution:
• Analyze, design, and assist with writing Project Charter and Project Plan as well as functional specifications based on business requirements.
• Work with process managers, service managers, project managers, analysts, engineers, and architects to develop solutions and resolve business challenges.
• Manage project timelines, prioritize workload, and effectively communicate project status, outcomes, and risks.
• Functional Systems and Business Process Expertise:
  • Provide day-to-day resolutions for business, system, and user issues.
  • Provide training and technical support to users and deploy new systems and enhancements.

• Develop and execute comprehensive test plans to ensure software quality from design through release.
• Utilize automated testing tools and techniques to optimize testing efficiency.
• Ensure compliance with quality standards throughout the development lifecycle.
• System Testing and End-User Adoption:
• Conduct functional, regression, and performance testing to validate software solutions meet business requirements.
• Identify, document, and track software defects while driving timely resolution and verifying fixes.
• Create end-user support documentation to support the adoption of new software features and functionalities.
• Perform root cause analysis on defects and recommend process improvements.
• Quality Assurance Monitoring and Reporting:
• Develop and maintain quality metrics, dashboards, and reports to communicate testing progress and quality status to business stakeholders.
• Implement and monitor continuous integration and continuous deployment (CI/CD) processes for consistent software quality.
• Ensure adherence to industry best practices and company standards for software quality assurance.
• Process Improvement and Innovation:
• Identify opportunities for improvement to enhance QA processes and recommend innovative solutions.
• Stay informed about new developments in quality assurance methodologies and tools, implementing best practices into the QA program.

• Working knowledge of IT best practices, methodologies, and…