Product Delivery Manager

Position Title: IT Delivery Project Manager

Location:
Dallas, Ashburn, Boston, Chicago, Austin, or Atlanta

Travel: up to 25%

On behalf of the IT Infrastructure Department, the Global IT Delivery takes care of the delivery of equipment and engineering work at location in a timely and cost-efficient manner.

To achieve this objective Global IT Delivery defines and deploys an end-to-end process, starting with the annual planning of activities until the completion of the installation at location.

To support this process, Global IT Delivery pre-selects vendors to do pre-defined installation activities with pre-selected equipment based on the global architecture standards defined by the Engineering departments.

• Agrees with Design, Engineering & Construction (DE&C) the activities to be executed to support the infrastructure installation in new Data Centers.
• Agrees with Engineer the activities to be executed to support life cycle management.
• Agrees with IT Service Operations the activities to be executed to provide/install equipment at location.
• Agrees with Finance the funding and cost allocations models.
• Develops the playbooks for various IT-delivery and life cycle management activities.

• Agrees with the annual plan for infrastructure installation with the DE&C.
• Agrees with the annual plan for life cycle management with the system- and network engineering department.
• Build an overall plan with activities to be executed at each location.
• Optimizes the plan to reduce the amount of location visits.
• Maintains the plan based on the latest changes and re-optimizes if needed.

• Processing orders on behalf of DE&C or the IT Infrastructure departments.
• Align on any issues between requester and vendor (planning, availability of equipment, availability at location, etc.).
• Oversee the quality of the execution of the activities ordered.
• Handle invoicing and cost allocation.

• Intake of requirements of IT Engineering and IT Service Operations department.
• Selection of potential vendors to deliver the required product and/or service.
• Facilitate a vendor comparison, product and/or service comparison together with the requesters.
• Getting agreement on the final selection of a vendor, product and/or service and conditions.

• Strong knowledge of enterprise network infrastructure including routers, switches, firewalls, load balancers, and storage systems.
• Proven experience with Project Management
• Experience overseeing data center hardware deployments, upgrades, and lifecycle management.
• Familiarity with infrastructure procurement processes including RFP preparation, vendor evaluation, and contract management.
• Demonstrated vendor management experience including SLA monitoring, escalation handling, and managed services oversight.

Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation and interconnection solutions. Platform

DIGITAL®, the company’s global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx®) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 25+ countries on six continents.

Our IT team is at the heart of our business. We develop infrastructures, design and build networks, support servers and provide the first line of support by delivering rich connectivity for our customers. With new data centers coming online all the time, it’s a rapidly changing technical environment so our team is always ready to innovate and take the lead on projects.

We constantly develop, deploy and support vital networks and data services that drive business performance and improve life for customers around the globe.

Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who…