IT​/Desktop Support Technician

Be the trusted tech partner behind pharmacy success!

If you think you are the right match for the following opportunity, apply after reading the complete description.

Liberty Software is seeking an IT professional with broad experience and a heart for service to join our "Tech Team" as an IT/Desktop Support Technician. We are proud to serve independent pharmacies nationwide with our top-of-the-line software, and this role is crucial in the accompanying top-of-the-line service. Our IT/Desktop Support Technicians serve our external customers throughout the day, providing primarily remote support and virtual guidance to our customers as called upon.

We are seeking an individual experienced in configuring, troubleshooting, and supporting servers, LANs, WANs, and VPNs, as well as general installation and maintenance of workstations, printers, etc. This individual should also have experience monitoring network security for compliance with URAC, HIPAA, and PCI requirements. Liberty Software takes great pride in its client relations and support and expects its IT/Desktop Support Technicians not only to have the necessary technical skills, but excellent customer service and communication skills as well.

Pay Rate: $24/hr - $25/hr

* This is a fully in-person position working out of our Southlake, TX office.

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* Please note:

No employment sponsorship opportunities (H1B, etc.) are available for this position.

What You'll Do:

Field questions from external customers through various channels, determining possible solutions and guiding customers through resolutions
Guide installation, configuration and maintenance of personal workstations, servers, ethernet networks, network cabling, and other related equipment, devices, and systems
Administer LANs according to TCP/IP networking protocols
Plan and implement network security in compliance with URAC, HIPAA, and PCI requirements, including building firewalls, applying cryptography to applications, managing host security, file permissions, backup and disaster recovery plans, etc., as needed
Troubleshoot networks, systems, and applications to identify and correct malfunctions and other operational difficulties
Anticipate communication and networking problems and implement preventive measures
Position reports to office in Grapevine, Texas

Qualifications:

Bachelor's Degree in Computer Engineering or related field, and at least two years of experience in an IT support role, or equivalent combination of education and experience
Excellent understanding of computer networking and proven knowledge of TCP/IP
Proficiency in WANs (Wide Area Networks) and expert-level knowledge in LANs (local area networks)
Desktop support or similar experience required, strong background in workstation management and hardware and OS installations and xrlwcon upgrades preferred
Must have exceptional communication skills, both in-person and over the phone, with experience using Microsoft Windows and associated programs

Benefits Starting Day One:

100% employer-paid medical and life insurance for employees, with optional dental and vision coverage at no cost
Family coverage available with Liberty contributing 50% of the premium
Fully vested 401(k) with employer match
Employer contributions to Health Savings Accounts (HSA)
Generous paid time off and paid holidays
Tuition reimbursement and continuing education support
Adoption expense reimbursement
Dependent Care Flexible Spending Account (FSA) for tax savings on childcare
Confidential counseling resources for mental health, financial planning, and more, via Optum EAP
Fully stocked breakroom

If you love solving problems and helping people Apply Today!

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