Information Security Senior Advisor - Customer Trust

Who are we?

Equinix is the world's digital infrastructure company, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. A place where tech thinkers and future builders turn bold ideas into breakthrough experiences, we welcome your unique perspective. Help us challenge assumptions, uncover bias, and remove barriers-because progress starts with fresh ideas. You'll find belonging, purpose, and a team that welcomes you-because when you feel valued, you're empowered to do your best work.

The Information Security Senior Advisor - Customer Trust is the strategic connector between Equinix's security posture, compliance certifications, and the needs of customers and internal product teams.

This customer-facing engineer communicates security capabilities, compliance readiness, and audit expectations to build trust, accelerate enterprise sales, and reinforce Equinix's reputation as a security-first organization. The role translates complex security and compliance frameworks into clear, business-relevant value propositions and partners closely with audit, sales, product, and security teams to position certifications, reports, and trust documentation effectively, driving faster deal cycles and stronger customer confidence.

• Provide expert security and compliance guidance throughout presales engagements.
• Help customers understand how Equinix's controls, certifications, and architecture meet their security and regulatory needs.
• Lead complex customer assessments, audits, questionnaires, and due diligence with accurate and timely responses.
• Translate customer requirements into actionable insights and backlog items for security, product, and engineering teams.
• Develop and maintain customer-facing trust artifacts, including security landing pages, whitepapers, industry-specific FAQs, and reference architectures/diagrams.

• Partner with audit and compliance teams to coordinate customer-facing aspects of certification and audit readiness.
• Facilitate clear, consistent information flow between product teams, customers, auditors, and internal stakeholders.
• Build and deliver communications such as readiness guides, FAQs, dashboards, and periodic briefings.
• Provide interpretation and guidance across frameworks (e.g., SOC 2, ISO 27001, FedRAMP, HIPAA, and other relevant industry/regional standards).
• Escalate complex compliance or audit issues appropriately.

• Partner with sales to unlock enterprise deals requiring deep security expertise while balancing rigor with deal velocity.
• Create sales enablement materials that position Equinix's security posture and transparency as competitive differentiators.
• Support contract reviews with guidance on security terms, data protection requirements, and control expectations.
• Drive strategy and implementation of automation to streamline security questionnaire responses and scale trust operations.

• Build credibility and trusted relationships across security, product, engineering, audit, sales, and customer success.
• Drive alignment around compliance milestones and customer trust initiatives; anticipate customer needs and audit timelines.
• Promote a customer‑centric security culture that balances protection, operational excellence, and innovation.

• 6+ years of progressive experience in Information Security or Security Engineering roles.
• 2+ years in customer-facing security assurance, security architecture, presales security engineering, or compliance advisory supporting enterprise deals.
• 2+ years applying major compliance frameworks (e.g.,
  SOC 2,
  ISO 27001
  ; exposure to FedRAMP
  , HIPAA or similar).
• 2+ years working with cloud security controls and shared responsibility models across AWS
  , Azure
  , and/or GCP
  .
• 1+ years building or maintaining trust artifacts (e.g., security whitepapers, control mappings, reference architectures, FAQs).
• 1+ years using trust automation or GRC tooling (e.g.,
  Drata
  , Vanta
  , Secureframe
  , One Trust
  , Service Now GRC
  , Archer
  ) to scale evidence collection and responses.
• Proven ability to translate complex security and compliance requirements into clear, actionable guidance for both technical and nontechnical audiences.

• Bachelor's degree in Computer Science, Information Security, Engineering, or equivalent practical experience.
• Relevant certifications (one or more):
  CISSP
  , CCSP
  , CISA
  , CISM
  , ISO 27001 Lead Implementer/Lead Auditor
  , Security+.
• Experience with enterprise RFPs/RFIs, DPAs, security schedules, and negotiation of security terms.
• Familiarity with vendor risk platforms and questionnaire portals (e.g.,
  One Trust VRM
  , Risk Recon
  ).
• Experience in data center, cloud, or SaaS environments and working closely with product/engineering roadmaps.
• Demonstrated thought leadership in compliance operations, continuous assurance, or customer trust programs…