Senior Consultant, Customer Enablement

Why Ryan?

• Hybrid Work Options
• Award-Winning Culture
• Generous Personal Time Off (PTO) Benefits
• 14-Weeks of 100% Paid Leave for New Parents (Adoption Included)
• Monthly Gym Membership Reimbursement OR Gym Equipment Reimbursement
• Benefits Eligibility Effective Day One
• 401K with Employer Match
• Tuition Reimbursement After One Year of Service
• Fertility Assistance Program
• Four-Week Company-Paid Sabbatical Eligibility After Five Years of Service

The Senior Consultant, Customer Enablement is a high-performing individual contributor responsible for owning enablement strategy and execution for one or more tax software platforms. This role leads onboarding, training, and adoption programs that directly impact product success and customer satisfaction. Senior Consultants operate with a high degree of autonomy and regularly collaborate with Product, Customer Success, and Support leadership.
Duties and responsibilities, as they align to Ryan's Key Results:

People

• Mentor junior enablement team members and share domain knowledge
• Lead by example in collaborative practices across internal teams
• Provide training and support to new team members and peers
• Contribute to internal documentation, process standards, and best practices

Client

• Coordinate enablement initiatives for complex product segments in partnership with product owners
• Partner with Product and Customer Success to translate roadmap features into learning experiences
• Develop and manage scalable onboarding journeys across multiple formats
• Contribute to roadmap and planning feedback by surfacing trends from training and customer insights

Value

• Design, develop, and maintain high-impact enablement content that drives adoption
• Evaluate and optimize program effectiveness using data insights and customer feedback
• Support feature launches with communications, demos, and follow-up training
• Identify gaps in enablement coverage and recommend solutions

Qualifications

• 4-6 years of experience in SaaS customer enablement, technical training, or client education
• Proven ability to lead training initiatives for product launches, onboarding, or adoption campaigns
• Proficiency in content development tools such as Articulate 360, Zen Desk, Salesforce, and Camtasia
• Familiarity with product release cycles and agile development methodologies
• Strong communication skills, including the ability to present to cross-functional stakeholders
• Bachelor's degree preferred
  , or equivalent experience in enablement, education, or customer-facing SaaS roles

Certificates and Licenses:

Valid driver's license required.

Supervisory Responsibilities:
None

Work Environment:

Standard indoor working environment.

Occasional long periods of sitting while working at computer.

Occasional long periods of standing while training.

Position requires regular interaction with customers in-person, via e-mail and telephone, and video conferencing.

Independent travel requirement: 25 to 50%.

#DICE

Compensation Pay Transparency:

• For certain California based roles, the base salary hiring range for this position is $83,000.00 - $
• For other California based roles, the base salary hiring range for this position is $76,000.00 - $
• For Colorado based roles, the base salary hiring range for this position is $73,000.00 - $96,800.00
• For Illinois based roles, the base salary hiring range for this position is $76,000.00 - $
• For other Illinois based roles, the base salary hiring range for this position is $73,000.00 - $96,800.00
• For Maryland based roles, the base salary hiring range for this position is $73,000.00 - $96,800.00
• D30 $ 76,000.00 - $
• For Massachusetts based roles, the base salary hiring range for this position is $76,000.00 - $
• For other Massachusetts based roles, the base salary hiring range for this position is $73,000.00 - $96,800.00
• For New Jersey based roles, the base salary hiring range for this position is $83,000.00 - $
• For New York based roles, the base salary hiring range for this position is $83,000.00 - $
• For other New York based roles, the base salary hiring range for this position is $69,000.00 - $91,300.00
• For Washington based roles, the base salary hiring range for this position is $76,000.00 - $
• The Firm makes offers based on many factors, including qualifications and experience. Roles may be eligible for incentive compensation.