Manager, Enterprise

Loloi Rugs is a leading textile brand that designs and crafts rugs, pillows, and throws for the thoughtfully layered home. Family-owned and led since 2004, Loloi is growing more quickly than ever. To date, we’ve expanded our diverse team to hundreds of employees, invested in multiple distribution facilities, introduced thousands of products, and earned the respect and business of retailers and designers worldwide.

A testament to our products and our team, Loloi has earned the ARTS Award for “Best Rug Manufacturer” in 2010, 2011, 2015, 2016, 2018, 2023, and 2025.

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Your security is of paramount importance to us at Loloi, and we are committed to maintaining a safe and trustworthy hiring experience for all candidates.

As the Manager of Enterprise Applications, you will wear two hats: you will manage the daily operations of the team, but you will also roll up your sleeves to execute technical tasks alongside them. You won't just assign tickets; you will help close them. Whether it’s writing a complex SQL query, architecting an API integration, or coordinating a deployment with our development partners, you will lead from the front.

If you are a technical leader who loves to stay hands-on with the code and data, this is the role for you.

• Technical Execution
• System Administration: Act as a primary technical resource for the ERP and integrated systems. Jump into the support queue to resolve high-priority incidents or assist your team with complex incidents.
• Data & Scripting: Write, optimize, and execute complex SQL queries for ad-hoc reporting. Maintain and optimize legacy business logic (Excel VBA/Macros) while identifying opportunities to modernize these workflows using newer technologies.
• Integration Support: Monitor API data flows between the ERP, website, and logistics partners; personally investigate and resolve sync errors.

• Team Leadership: Lead, mentor, and prioritize the workload for a team of Application Administrators. Conduct code reviews and ensure the team delivers high-quality solutions.
• Process Improvement: Identify bottlenecks in manual processes and drive the transition toward more automated, scalable solutions (e.g., moving from Excel to Power BI or SQL-based reporting).
• Incident Management: Enforce Service Level Agreements (SLAs) for ticket response times and ensure Root Cause Analysis is performed on major issues.
• System Implementation: Participate in new software implementations from the sales cycle through implementation, testing and deployment.
• Liaison to Development Team: Act as a technical bridge between the business and our overseas development partners.
• Requirements & Testing: Help translate business requests into clear technical requirements for developers.
• Quality Assurance: Lead the testing process (UAT) for new features and fixes delivered by the development team to ensure they meet standards before deployment.

• Bachelor’s degree in computer science, information systems, or equivalent professional experience.
• 5+ years of hands-on experience in Systems Administration, Application Support, or Data Analysis.
• 1+ years of experience leading a team, and managing projects
• Must have strong SQL skills and the ability to write complex queries
• Excel/VBA Expert - Willing and able to debug and write macros
• 3+ years of experience working with REST/SOAP APIs, JSON, and how data moves between web servers and databases.
• Proven ability to translate technical issues into business language for non-technical stakeholders.
• Strong problem-solving skills and attention to detail
• Ability to work in a fast-paced environment and adapt to changing priorities
• Proactive attitude towards system maintenance and…