Sr Analytics Consultant

Department: Customer Experience & Analytics

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

The Senior Performance Analytics Consultant is responsible for performing quantitative analysis and providing timely, actionable insights regarding activities within the Customer Organization. This role will support and improve business decisions of both Customer Organization and other Commercial teams through data gathering, analysis, cross functional collaboration and strong business acumen. This role will help tell the story of the business and provide ongoing and consistent analysis to Senior Leadership.

Will also help develop, train and mentor more junior analysts. Your work will directly support Southwest Airlines' commitment to connecting people to what's important in their lives by helping us deliver a reliable, customer-focused, and financially strong airline.

• • The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX headquarters facility during business hours.
• • U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.

We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.

• Analyze business trends using advanced analytical and statistical techniques to capture the state of the business. Use data analysis and business acumen to translate insights into opportunities for enhancements and needs.
• Conduct influential and complex data analysis that leverages a diverse collection of data and insights to create a holistic picture of the business and identify drivers of performance and the potential impact of change that can influence Senior Leadership.
• Independently identify, diagnose, and address complex demand and revenue problems, communicate insights and provide high impact data-driven recommendations that will influence business strategy and drive performance.
• Propose and create innovative tools, dashboards and reports to proactively monitor and identify opportunities for Marketing to act on; automate exports efficiently when possible.
• Draft, create and compile a holistic "story" to present data discoveries and recommendations for Senior Leaders.
• Responsible for delivering multiple, complex, hypothesis driven problems in an efficient manner by working with business owners to understand contextual problems and define, analyze, and deliver innovative solutions that address business needs and support department's strategic priorities.
• Scope and direct advanced analytics projects to ensure that the deliverables are designed to answer Senior Leadership and the business' questions, and that timelines and scope are adhered to.
• Build and maintain cross-functional relationships across the Commercial organization; prioritizing becoming a trusted thought partner with Senior Leaders and team.
• Develop tools for more efficient data gathering from relational databases and web analytics tools that will be used for strategic reporting and data analysis.
• Partner with data engineering and product teams to seek creative ways to improve the quality and accessibility of enterprise level data.
• Develop, train and mentor more junior analysts.
• May perform other job duties as directed by Employee's Leaders.

• Innovator knowledge in data…