Customer Success & Solutions Specialist

Medina, Ohio (Preferred In-Office) | Remote Considered

Full-Time

About Market Brew

Market Brew is building the future of SEO.

We model how search engines actually rank content, turning SEO from guesswork into a measurable, engineering-driven system. Our platform helps advanced marketing teams understand why rankings change and how to make predictable improvements.

As search evolves beyond traditional blue links, Market Brew also supports organizations navigating the shift toward Answer Engine Optimization (AEO) and AI/Generative Optimization (AGO) — helping teams understand how content performs not only in search engines, but in AI-driven answer engines and generative search experiences.

We are a founder-led company growing quickly and defining a new category in search technology.

The Role

We are looking for someone who enjoys working with customers, explaining technology, and helping people understand complex ideas in simple ways.

You will become an expertinthe Market Brew platform and spend much of your time working directly with customers and prospective customers — running demos, answering questions, and helping teams understand how to use our technology successfully.

You do not need to be a developer.

You do need to be curious, personable, and comfortable learning technical concepts well enough to explain them to others in a practical, business-focused way.

This role sits at the intersection of:

• Customer Success
• Solutions Consulting
• Product Enablement

What You’llDo

• Help onboard and educate new clients
• Work directly with customers to help them understand SEO modeling, AEO strategy, and emerging AI-driven search dynamics
• Explain how traditional SEO connects to answer engines and generative search experiences
• Translate technical search modeling concepts into practical business outcomes
• Answer questions and guide customers through the platform
• Identify customer needs and communicate feedback to the product team
• Build trusted relationships with agencies, marketers, and enterprise users
• Support customers in successfully adopting Market Brew in their workflows

What We’re Looking For

• Friendly, professional communicator who enjoys working with people
• Curiosity about technology, SEO, digital marketing, and the evolving search landscape
• Foundational understanding (or strong interest in learning) traditional SEO principles, including ranking signals and search intent
• Interest in how search is evolving toward AEO (Answer Engine Optimization) and AGO (AI/Generative Optimization)
• Ability to learn complex systems and explain them simply
• Comfortable leading conversations or presentations with customers
• Organized and self-directed
• Experience in SEO, marketing, SaaS, or customer-facing roles preferred

Engineering experience is not required.

Technical experience preferred.

We are looking for someone witha strong foundation who is excited to grow into a more technical,solutions-focused role over time.

Location & Compensation

• Remote candidates considered for the right person
• Compensation aligned with mid-level experience
• Strong growth opportunity within a rapidly expanding company

Why This Role Matters

Market Brew succeeds when customers truly understand what makes our technology different.

As search evolves from traditional SEO to answer engines and AI-generated experiences, our customers need guidance. This role sits at the center of that transformation.

You will help shape how companies learn, adopt, and succeed with a new generation of search technology — across SEO, AEO, and AGO.

This role can grow into multiple paths depending on strengths: