Senior IT Incident & Problem Manager

Senior IT Incident & Problem Manager page is loaded## Senior IT Incident & Problem Manager locations:
Dallas, TXtime type:
Full time posted on:
Posted Yesterday job requisition :
REQ-4731
** Join Triumph!
** At Triumph, our vision is a world where freight transactions are accurate and seamless on the most modern and secure freight transaction network. That’s why we’re looking for passionate, innovative, solutions-oriented people to join our team. We thrive on providing exceptional customer service and we look for team members with an entrepreneurial spirit and a passion to build successful partnerships with our clients.

Because at the end of the day our goal is to help our partners businesses run better.
** Senior IT Incident & Problem Manager
**** Role

Summary:

**** Day in the Life:
** In this role, you’ll coordinate rapid responses to critical incidents, collaborate with cross-functional teams to restore services quickly, and communicate clearly with stakeholders at every level. You’ll also lead post-incident reviews and help identify opportunities to prevent future issues, making a lasting impact on service quality and operational resilience.
** What You’ll Be Doing:
*** Lead the response to major incidents and drive rapid restoration of business services
* Coordinate incident bridge calls and guide technical teams toward resolution within SLAs
* Assess business impact and communicate updates to stakeholders, including executive leadership
* Track incidents and problems in ITSM systems and document timelines and remediation actions
* Facilitate post-incident reviews and root cause analysis sessions
* Drive corrective actions through completion to prevent recurrence
* Identify and address potential issues before they impact customers
* Partner with service management teams (Change, Service Desk, etc.) to support seamless operations
* Deliver training and knowledge sharing to promote consistent processes
* Continuously improve incident and problem management practices
* Participate in on-call rotation to support 24/7 incident response coverage
** What Makes You a Great Fit:
*** Bachelor’s degree in IT, Engineering, or a related field
* 5–7 years of experience in major incident and problem management
* Familiarity with ITIL practices; ITIL v4 certification preferred
* Experience with ITSM tools such as Service Now, Fresh service, or Jira Service Management
* Understanding of enterprise technologies (cloud platforms like AWS/Azure, networks, databases, storage, and web systems)
* Strong communication skills with the ability to explain technical issues clearly to both technical and non-technical audiences
* Proven ability to stay calm, organized, and decisive during high-pressure situations
* Collaborative mindset with strong interpersonal and stakeholder management skills
* Experience working with engineering, product, business teams, and vendors
** Call to Action:
** Apply now and take the next step in your career. We’re excited to meet you!
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** We offer Medical, Dental, Vision, Paid Time Off, 401k and much more.
** Go on.  Do it.  Apply Today!
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