NOC Service Analyst

We are currently seeking 3 NOC Service Analysts for one of our major telecom clients to work in their Dallas based NOC.

• 1st Shift: 6am - 3pm
• 2nd Shift: 2pm - 11pm
• Night Shift: 10:00 PM – 7:00 AM

We are seeking an experienced NOC Analyst to join our Dallas-based Network Operations Center team. This role provides 24x7 Tier 1 and Tier 2 monitoring, triage, and real-time support for a diverse client base. The ideal candidate has prior NOC experience, strong troubleshooting skills, and the ability to perform calmly and effectively in a fast-paced, high-availability environment.

The Dallas NOC supports a wide range of enterprise clients, including major U.S. fiber backbone providers, utility companies, and customers operating both modern and legacy network environments. The team serves as a centralized triage point, providing real-time surveillance, outage support, and vendor pass-through coordination.

• Monitor IP, fiber, and Private LTE (PLTE) network environments using alarms and monitoring tools.
• Identify, troubleshoot, and escalate network outages or performance degradation across wired and wireless networks.
• Open, manage, and update incident tickets in accordance with SLA requirements.
• Perform initial triage and basic root cause analysis.
• Communicate outage details, status updates, and resolutions clearly to customers, vendors, and internal teams.
• Coordinate incident response with Tier 2/3 teams, RF engineers, and external vendors.
• Maintain accurate incident documentation, including timelines, resolutions, and post-incident reports.
• Support scheduled maintenance activities and after-hours work as required.

• Prior experience in a Network Operations Center (NOC) or similar monitoring role.
• Strong written and verbal communication skills with a professional, customer-facing approach.
• Ability to remain calm, focused, and effective during high-severity incidents.
• Strong time management, prioritization, and attention to detail.
• Ability to follow defined processes and escalate issues appropriately.
• Customer-focused mindset with a strong sense of urgency and accountability.
• Proven ability to work collaboratively in a team-oriented environment.

• Understanding of Private LTE (PLTE) fundamentals.
• Basic knowledge of LTE architecture (eNodeB, 5G fundamentals).
• Ability to recognize PLTE-related alarms and service impacts.
• Experience with network monitoring tools (e.g., Altiplano, Manta Ray, NSP).
• Familiarity with ticketing systems such as Service Now or Remedy.
• Understanding of SLAs, escalation procedures, and incident management processes.