Senior Data Engineer

Role Overview

We are seeking a Senior Data Engineer / Software Engineer to serve as the onshore technical lead for a high-visibility telecom and contact center modernization initiative. This role is hands-on and execution-focused, partnering closely with product leadership and coordinating daily with an offshore engineering team.

The primary objective is to accelerate the migration from a legacy contact center platform to a modern cloud-based solution, enabling new two-way SMS and converged communications capabilities under aggressive delivery timelines.

This role is ideal for a senior engineer who thrives in fast-moving environments, enjoys solving complex integration challenges, and can lead without slowing momentum.

Key Responsibilities

• Act as the hands-on technical lead for a fast-paced telecom modernization program
• Drive development across frontend, backend, and API layers with strong Dev Ops awareness
• Provide technical leadership and unblock offshore engineers without heavy hand holding
• Partner with Product and Agile leadership to iterate quickly and deliver incremental value
• Troubleshoot and resolve complex, production-impacting issues as they arise
• Ensure engineering execution supports — not delays — program milestones
• Support integration of a modern contact center platform with downstream and legacy systems, including mainframe-based environments
• Maintain high standards for code quality, testing, and operational readiness

Technical Environment

• Frontend: Angular 17, Type Script
• Cloud: AWS-native stack
• Telecom / Contact Center: Cloud-based CX platform, IVR flows, converged communications
• Data: Legacy data routing to support transitional architectures
• Dev Ops: CI/CD awareness, environment readiness, operational support

Required Skills & Experience

• 8+ years of software engineering experience with full stack ownership
• Strong, hands-on Type Script experience across frontend and backend development
• Proven experience leading distributed and offshore engineering teams
• Experience with telecom, converged communications, or contact center platforms strongly preferred
• Solid experience with Graph
  
  QL, APIs, and cloud-native architectures
• Comfortable operating autonomously in ambiguous, high-pressure environments
• Ability to ramp quickly on new platforms and architectures (expected ~1 week)
• Strong troubleshooting and problem-solving skills
• Dev Ops mindset with awareness of deployment, environments, and operational risk

Success Metrics

• Initial pilot delivered by end of April (single-site deployment)
• Full rollout readiness by June, avoiding legacy platform renewal risk
• Engineering execution accelerates program milestones rather than becoming a bottleneck
• High-quality, testable, maintainable code delivered with minimal rework