Technical Customer Success Manager

Overview

Armis, the cyber exposure management & security company, protects the entire attack surface and manages an organization’s cyber risk exposure in real time. In a rapidly evolving, perimeter‑less world, Armis ensures that organizations continuously see, protect and manage all critical assets—from the ground to the cloud. Armis secures Fortune 100, 200 and 500 companies as well as national governments, state and local entities to help keep critical infrastructure, economies and society safe and secure 24/7.

We are looking for a Technical Customer Success Manager (T.CSM) to join our growing Customer Success Team. The T.CSM will help customers achieve strategic objectives and obtain maximum value from their investment in the Armis Platform. Responsibilities include guiding adoption, aligning use cases to CISO goals, identifying growth opportunities, and hands‑on technical delivery and configuration.

• Lead adoption and implementation plans for platinum‑level customers, ensuring value realization from the Armis platform.
• Understand customer use cases and provide recommendations to improve security posture and platform utilization.
• Build and maintain trusted relationships with technical stakeholders and decision‑makers.
• Act as the customer advocate within Armis, coordinating across teams to meet customer objectives.
• Ensure deployment and configuration align with key business use cases and are delivered on schedule.
• Stay current on third‑party integrations and how they interact with Armis within customer environments.
• Serve as a subject‑matter expert in your area of technical proficiency.
• Partner with Product, Engineering, Support, and Sales teams to drive account success.

• Bachelor’s degree in Computer Science, Information Systems, or related field, or relevant certifications (CISSP, Security+, CEH).
• 2+ years experience in a Customer Success Manager, Technical Account Manager, or related customer‑facing technical role.
• 5+ years experience in network engineering, architecture, support, or design.
• 5+ years experience in service delivery or technical account management in post‑ and/or pre‑sales environments.
• Strong communication and presentation skills across technical and executive audiences.
• 3+ years experience in IT, security, healthcare tech, or similar environments.
• Familiarity with network protocols across OT/ICS, biomedical, or traditional IT infrastructures.

• Knowledge of healthcare/ICT devices, manufacturers, or applications.
• Experience securing IT, IoT, or healthcare systems.
• Familiarity with scripting languages (Python preferred).
• Ability to travel up to 20–25% per quarter.

Salary range guidance for this position is: $139,000 - $165,000. The salary range listed does not include other forms of compensation or benefits (e.g., bonuses, commissions, stocks, health insurance benefits, etc.). Visit our careers site for more information on benefits at Armis.

Armis places high value on work‑life balance. Comprehensive health benefits, discretionary time off, paid holidays, monthly “me” days, and a highly inclusive and diverse workplace support our employees.

Armis is proud to be an equal‑opportunity employer. We never discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran status, genetic information, marital status, or any other legally protected status. In compliance with federal law, all persons hired will be required to submit satisfactory proof of identity and legal authorization.

The following information is collected voluntarily for government reporting. It will not be considered in the hiring process or thereafter.

We do not discriminate on the basis of any protected group status under any applicable law.

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