Help Desk Support
Job in
Dallas, Dallas County, Texas, 75215, USA
Listed on 2026-03-01
Listing for:
Infojini Inc
Full Time
position Listed on 2026-03-01
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support, IT Support, Desktop Support
Job Description & How to Apply Below
Responsibilities
- Service performance and availability monitoring
- Active Directory account creation
- Data backup and
- Desktop software installs
- Emergency notifications and escalations
- Troubleshoots end-user hardware and software related issues
- Provides superior customer service
- Remote Desktop Support.
- Answer Service Desk/Help Desk calls
- Working service tickets
- Other Technical duties as assigned
Skills/
Experience:
- Demonstrated Problem‑Solving and solution development skills and the ability to explain problems and propose solutions with rationale to management
- Strong electro‑mechanical aptitude
- Experience using logic and methods to solve difficult problems with effective solutions
- Experience finding hidden problems
- A+
- MCP or MCAS or MOS certification
- Strong at honest analysis, and finding hidden answers to problems.
- Strong customer service communication skills
Preferences:
- ITIL
All your information will be kept confidential according to EEO guidelines.
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