Field Application Engineer

Company Overview

Outsight’s software solutions track the motion of people and vehicles using 3D LiDAR data.

Operators of transportation hubs like airports and train stations but also sport venues, road infrastructures and industrial sites can now access accurate and anonymous Spatial Intelligence data, in order to improve operations and increase user safety and satisfaction.

Our international team of scientists and engineers drive the development of our solutions from Paris, San Francisco, Sophia-Antipolis (Nice) & Hong Kong. To support our global outreach, we also operate a commercial office in Spain.

Insights about Outsight

Our Passenger Flow Traffic Monitoring solution is trusted by the world’s leading airports and train stations across four continents, including the most renowned hubs celebrated for their operational excellence and exceptional passenger experience. We also deploy our solutions in other markets such as Tourism, Retail and Sports.

Additionally, our Car Traffic Remote Monitoring product is trusted by several Tier 1 customers, including BMW.

Outsight is seeking a Field Application Engineer to join its growing US team working remotely and located in Dallas, TX metro. This is a great opportunity to work for a growth company that’s on the forefront of new technologies.

As a Field Application Engineer on the Customer Delivery team, you’ll be responsible for the entire software lifecycle, from infrastructure setup, capacity planning, deployment, monitoring and architecture by collaborating closely with the development team, integrations team, and product team.

• Serve as the primary technical contact for deploying our IT solutions in public spaces and smart infrastructures.
• Lead product installations and manage customer feedback, ensuring a seamless experience from start to finish.
• Analyze and resolve technical issues, contributing to product improvement.
• Ensure customer satisfaction. Develop and deliver training materials that help customers get the most out of the company's products and services. Deliver onboarding training to new customers to help customers understand and adopt Outsight solutions.
• Collaborate with other teams:
  Work closely with sales, marketing, and product development. Provide valuable input on product features, marketing campaigns, and customer support initiatives, and in particular document Feature Requests (tagged as sales or delivery blockers).

• BS or MS in Computer Science, Electrical, Industrial, Automotive Engineering or related field or equivalent experience.
• 3–5 years working experience in a similar role.
• Knowledge of SRE principles and expertise in deploying, monitoring and alerting software solutions.
• Working experience with Kubernetes.
• Programming experience with Python, or C++.
• Clear understanding of TCP, IP and UDP protocol stack.
• Understanding of network storage (SAN, NAS, iSCSI) and principles and best practices.
• Strong analytical and troubleshooting skills.
• Strong team player while possessing the autonomy to manage their own workload.
• Experience with customer service, technical support, and project management.
• Ability to work independently on projects with a “can-do” attitude.
• Ability to travel up to 25% of the time.

• Competitive salary and 100% healthcare coverage.
• 401k Plan with company match.
• Opportunities for professional development and growth.

Be part of the team pioneering Spatial Intelligence solutions at unprecedented scale—the breakthrough technology transforming how the world’s most prestigious airports, infrastructure operators, and smart cities understand and optimize physical flows.

As a 7‑time Gartner‑recognised category‑defining leader with dozens of global awards including “Edge AI Product of the Year,” “LiDAR Leader Award,” “CES Best of Innovation” and many more, we’re backed by 37 patents and deployments with the most prestigious (and challenging) customers across four continents.

Join our international team of world‑class experienced engineers and business leaders solving humanity’s most complex spatial challenges, from passenger flow optimization to autonomous robotics coordination, while…