Technical Support Manager

Overview

Scan Texas provides solutions to improve productivity for the manufacturing, distribution, warehousing, and healthcare industries in the Texas, Oklahoma, Louisiana, and Arkansas areas. The company focuses on barcode, RFID, locationing, and other enterprise asset intelligence IoT products, helping businesses improve their operational efficiency and productivity.

Scan Texas is a growing leader in the RFID and Barcode industries for the past 26 years. We focus on selling Zebra Technologies solutions in the Texas, Oklahoma, Louisiana, and Arkansas region. Salary and benefits commensurate with skill and experience levels. Applicant needs to live in the DFW area.

This is a full-time remote role for a Technical Support Manager  Technical Support Manager is responsible for handling daily customer activities such as:

• Answering and solving pre-sales and post-sales technical support issues for customers and Scan Texas sales personnel
• Working with sales to configure solutions for customers. Solutions will be RFID, barcode scanners, barcode printers, mobile computers, etc. from Zebra Technologies
• Going onsite for sales meetings and installations
• Being involved in crafting plans for how technical support helps us achieve our aggressive sales goals

• Strong technical Barcode/RFID support skills needed
• Experience preferred, but always open to new talent
• Proven track record of meeting and exceeding customer expectations
• Friendly, customer focused
• Excellent communication, interpersonal, and leadership skills
• Ability to motivate and manage yourself on a daily basis towards achieving technical goals
• Strong analytical and problem-solving skills
• Ability to work independently and in a team environment