Inter Enterprise App Analyst; Epic Prelude​/RTE

Overview

Job Title & Specialty Area
:
Inter Enterprise App Analyst

Department
: IT Core Clinical Applications

Location
:
Dallas, TX

Shift
:
Monday - Friday

Job Type
:
Remote

Why Children's Health?

At Children's Health, our mission is to Make Life Better for Children, and we recognize that their health plays a crucial role in achieving this goal. Through our cutting-edge treatments and affiliation with UT Southwestern, we strive to deliver an extraordinary patient and family experience, ensuring that every moment, big or small, contributes to their overall well-being. Our dedication to promoting children s health extends beyond our organization and encompasses the broader community.

Together, we can make a significant difference in the lives of children and contribute to a brighter and healthier future for all.

Summary

Responsible for identifying, evaluating, analyzing, and recommending changes in support of assigned applications/systems, including ongoing production maintenance and troubleshooting. Supports the planning, design, development, build and/or configuration of supported applications/systems; leads and/or coordinates conversions, application/system testing and documentation of system procedures; participates and provides input in training design and development and assists in training execution related to assigned projects; provides go-live support, and serves as primary point of contact for on-going production maintenance/support and troubleshooting.

Participates in on-call/after hours support schedule as defined within the Group. Serves as Lead or Project Manager for small to medium projects.

• Implementation:
  Responsibility for evaluating project requests associated with field of expertise and/or systems supported, conducting current state assessments, requirements gathering and definition, future state design and application build activities. Responsible for leading implementation teams in planning, design, development, testing (unit, application and integrated), and deployment of projects, as well as contributing to development of associated training curriculum/program, post implementation documentation and production support services.
  
  Ensure systems design supports corporate policies and federal legislation, where applicable.
• Project Management:
  Prepare detailed project plans. Adheres to project schedules and timelines and completes projects on time and within budget. Identify and escalate issues to appropriate sponsor group, steering committee or other governing body to ensure successful implementation (on time, on budget and within scope). Responsible for facilitating change request process in relation to assigned projects. Prepare supporting documentation and present initial project requests and change requests to leadership and appropriate Change Advisory Subgroup(s).
• Maintenance, Support and Troubleshooting:
  Monitor, acknowledge and resolve heat tickets as assigned. Coordinate software and hardware repairs and version upgrades with customer departments and IT. Develop and maintain documentation for system procedures.
• Administrative:
  Attend related meetings, meetings with vendors, leadership team meetings and other meetings as needed.
• Production Support and Maintenance:
  On call support. Ensuring the integrity, integration and stability of production system. Formulating system scope and objectives to develop or modify complex system designs. Interface maintenance and support. Ensure coordination and documentation of hardware and software support and upgrades (servers, SQL, Citrix servers, VM Ware, desktop, network, telecommunication, SAN storage, internet application, remote users). Working closely with IT resources during upgrades and issue resolutions.
  
  Troubleshoot application, process and technical issues. Identify required resources and coordinate all efforts until issue is resolved. Complete documentation as needed.
• Project Assignments:
  Design, develop and manage an implementation approach through use of standard project management tools such as work plans, change management tools and issues tracking. Analyze user problems, determine and recommend optimum resolution based…