Business Analyst; BA – Operations

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BA – Operations role focuses on requirements gathering, process analysis, and documentation for aviation operational modules such as Flight Operations, Crew Scheduling, and Safety. This position acts as a bridge between business stakeholders and technology teams, ensuring that solutions meet operational needs and regulatory compliance.

• Conduct workshops and interviews to capture operational requirements for aviation workflows.
• Perform gap analysis and identify process optimization opportunities.

• Prepare BRDs, FSDs, user stories, and acceptance criteria aligned with Agile practices.
• Maintain traceability matrices and ensure compliance with aviation standards (FAA/EASA).

• Collaborate with product owners, architects, and delivery teams for scope clarity.
• Manage change requests and perform impact analysis.

• Support UAT planning and execution; validate deliverables against requirements.

• Work closely with developers and architects to ensure feasibility and clarity of requirements.

• Develop process maps, workflow diagrams, and interface data mappings for operational systems.

• Strong experience in requirements elicitation, gap analysis, and process modeling.
• Expertise in BRD/FSD creation, user stories, and acceptance criteria.
• Proficiency in tools like Jira, Confluence, MS Visio, and Azure ADO.

• Deep understanding of aviation operations:
  Crew Scheduling, Flight Ops, Safety.
• Familiarity with regulatory compliance (FAA/EASA) and airline industry standards.
• Familiarity with Crew Management Systems (CMS) and airline industry standards.

• Basic knowledge of cloud-native platforms, API integrations, and microservices.
• Understanding of REST APIs, Swagger/OpenAPI, and enterprise data models.

• Excellent communication and stakeholder engagement skills.
• Ability to work in Agile/SAFe environments and manage cross-functional teams.
• Strong analytical and problem-solving mindset.

• CBAP or PMI-PBA for business analysis.
• SAFe® Agilist for scaled agile delivery.
• Airline domain certifications (IATA or equivalent).

• 5–8+ years in business analysis roles.
• Exposure to aviation IT systems and operational workflows.
• Proven ability to manage requirements for large-scale aviation projects.