Loan Origination Systems Analyst

Mortgage lending industry with a background as an underwriter, closer or back office support, LOS administrator or operations analyst

• Responsible for evaluating client LOS systems, workflows, and configurations.
• Support implementation team with Configurations & workflow customization
• Identifying any issues related to Data fields, business rules, and integrations (CRM, pricing engines, docs)
• Understand complex LOS systems, workflows, and configurations
• Interpret regulatory requirements as they relate to LOS functions
• Pull information from documentation, vendor materials, and user feedback to provide accurate recommendations
• Lead workshops, webinars, and hands‐on sessions
• Tailor content by audience (LOs vs processors vs underwriters)
• Patient, articulate, and able to simplify complex topics
• Identify risk or bugs within client system and document and report to appropriate stakeholders
• Be comfortable creating: SOPs, Training guides, Workflow diagrams, Quick reference sheets, Knowledge base pages and updating materials as workflows evolve

• The role requires a blend of technical, analytical, instructional, and communication skills—so the best candidates typically combine operational experience with strong teaching ability

• Experience with Loan Origination Systems (LOS), including Encompass, Blend, Empower, nCino, Meridian Link, Byte, Mortgage Cadence, Point or similar
• Understand Regulations impacting LOS workflows (e.g., TRID, HMDA, ECOA, QC rules)
• Experience analyzing SOPs, software specs, compliance requirements

• Experience with Training include one-on-one and group based web training.
• Identifying training requirements, designing curriculum & training materials
• Must have experience with MS Excel including Mortgage formulas