ServiceNow HR Service Delivery Developer

WHY UT SOUTHWESTERN?

With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas-Fort Worth according to U.S. News & World Report, we invest in you with opportunities for career growth and development to align with your future goals.

Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you'll discover a culture of teamwork, professionalism, and a rewarding career!

Position is responsible for the design, development, implementation, and support of Human Resource Service Delivery (HRSD) solutions on the Service Now platform. This role enables seamless, intelligent employee experiences and ensures HRSD capabilities align with Human Resources (HR) strategies and Information Resources (IR) technology standards. As a dotted line to HR, the developer will work closely with HR stakeholders such as Employee Relations, Payroll, Benefits, Compensation, and HR Services and IR technology teams to deliver scalable, high-quality solutions on the Service Now platform.

This position is not eligible for H1B visa sponsorship. Incumbent must reside in the Dallas/Fort. Worth metroplex or be willing to relocate.

UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:

• PPO medical plan, available day one at no cost for full-time employee-only coverage
• 100% coverage for preventive healthcare-no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer
• Learn more about these and other UTSW employee benefits!

• Education Bachelor's Degree in business administration, computer science, or other related field
• Experience 5 years of experience developing on the Service Now platform, specifically HRSD modules. Strong proficiency in:
  JavaScript;
  Service Now Scripting (Client Scripts, Business Rules, UI Policies, UI Actions);
  Employee Center Pro development; and HTML, CSS, jQuery, AJAX, Angular JS. Experience with HRSD configuration, data imports, and integrations. Previous experience with building integrations with REST or SOAP APIs.

• Partners with HR stakeholders to translate HRSD product vision into clear, prioritized user stories and business requirements, ensuring alignment with organizational strategy and stakeholder priorities.
• Builds and maintains HR Services, Case Types, Templates, Topic Categories, Record Producers, and end-to-end workflows.
• Serves as a point of escalation for complex HRSD issues, providing guidance and resolution in partnership with technical and business teams.
• Designs, develops, configures, and maintains Service Now HR Service Delivery (HRSD) applications, including Case Management, Employee Service Center, Knowledge Management, and HR Catalog.
• Develops and maintains integrations between Service Now HRSD and external systems such as People Soft and UKG WFM.
• Able to engage and create relationships with customers and stakeholders.
• Collaborates with platform developers and architects across modules to ensure compliance and seamless functionality.
• Backlog grooming, including documentation of enhancement requirements and effort estimates.
• Develops, installs, and modifies Service Now applications, workflows, forms, lists, business rules, and scripts.
• Participates in workshops and provides technical inputs, conduct show back sessions and training sessions.
• Updates and maintains a comprehensive unit testing protocol for Service Now instance deployment and upgrades.
• Creates and maintains system design and operations documents.
• Changes implementation (packaging the code, implementation plan input and deployment support).
• Designs and maintains platform architectures, while adhering to platform development standards for the following modules, including, but not limited to: HRSD and Employee Center, MID servers.
• Ensures all development, support, and service delivery processes comply with established IT Service Management (ITSM) standards and practices.
• Hands-on experience with Flow Designer and Integration Hub.
• Excellent analytical and critical thinking skills.
• Performs other duties as assigned.

This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information. To the extent this position requires the holder to research, work on, or have access to critical…