IT Support Technician
Job in
Dallas, Dallas County, Texas, 75215, USA
Listed on 2026-02-28
Listing for:
Resource Center
Full Time
position Listed on 2026-02-28
Job specializations:
-
IT/Tech
IT Support, Systems Administrator, Network Administrator, HelpDesk/Support
Job Description & How to Apply Below
Reports to:
IT Manager
The IT Support Specialist provides software and hardware support and resolves technical problems related togeneralfunctioning of computers and network equipment in a variety of IT areas. This position is responsible for computer equipment configuration and implementation as well as staff support, equipment maintenance, troubleshooting, and execution of IT initiatives. This is a full-time, non-exempt role.
Job Duties & Responsibilities- Manage device assets, including tagging, inventory tracking, and lifecycle management.
- Troubleshoot and resolve reported issues with hardware such as printers, laptops, and peripheral devices.
- Perform regular updates on devices, including operating system(Windows), productivity tools (Microsoft), and specialized applications.
- Serve as a co-administrator on key organizational systems, including:
- Phone and communications system (Elevate)
- Physical access control system (Verkada)
- Cloud administration and productivity suite (Microsoft Admin Center)
- Email security and filtering system (Mimecast)
- Virtual server/hosting environment (Rapid Scale)
- Directory services and user account management system (Windows Active Directory)
- Support new hiresetupandterminations, managing hardware and software access.
- Provision and deprovision hardware, including key fobs, phones/headsets, and laptops.
- Manage software account access, including faxing (Faxage), conferencing (Zoom), email and calendaring (Outlook), and archiving systems.
- Configure and manage security credentials, including alarm codes.
- Performs other related
IT duties, assignments, and special projects as needed.
- Bachelor’s degree in an IT-related field or equivalent IT-related experience.
- 3-5 years’experience preferred in a similar role.
- Proficiency in Microsoft Office applications and competency navigating network systemsi.e.Windows Server/Desktop, Windows Active Directory, Mac OS X, and O365required
- Ability to follow instructions, meet deadlines, and work unsupervised
- Strong organizational and problem-solving skills with ability to multi-task
- Strong interpersonal skills with ability to work with diverse staff and volunteers
- Strong knowledge of how to install andmaintainhardware, operating systems, networks, and software applications in a business setting
- Valid driver’s license and access to reliable transportation required.
- Requires moderate lifting up to 40lbs
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