Data Center Technician

Job  | Amazon Data Services, Inc.

Join our dynamic AWS team and become a critical guardian of global cloud infrastructure! You'll play a pivotal role in maintaining the heartbeat of the world's most innovative technology platform, ensuring seamless data center operations that power millions of businesses and services worldwide.

The Data Center Technician position involves in-depth hardware and network diagnostics followed by physical repair as well as participation in an on‑call rotation. This is a night shift/overnight role that requires working between approximately 6 pm–8 am. Work schedule may not be a standard 40‑hour work week and specific days and hours may vary depending on site and/or schedule needs.

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain.

• Perform server rack installations, hardware break‑fix on various components, and troubleshoot network issues.
• Respond to operational incidents that impact service availability and carry out routine network, server hardware, and operating system repairs to contribute to overall availability of AWS services.
• Serve as the primary contact point for internal and external stakeholders, including engineers, software developers, vendors, and contractors.
• Perform on‑call duties and participate in scheduled maintenance and change‑management activities.
• Contribute to documentation and process‑improvement initiatives based on analysis of operational issues.
• Help interview, train, and onboard new team members.

• Lifting and moving material up to 40 pounds each.
• Working in cramped and/or elevated locations.
• Bending, lifting, stretching, and reaching.
• Standing and walking for up to 8+ hours a day.
• Ascending and descending ladders, stairs, and gangways safely and without limitation.

Work in an industrial environment. Work shifts may be longer than 8 hours to support 24/7 operations (covering both night and day shifts). The role supports data centers in various operational stages and may be assigned to a facility still under development, which could require travel to established locations for training until the designated site becomes fully operational.

• Ability to travel to or commute between data center locations as needed.
• Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational.
• Travel frequency will vary based on business needs and operational status of assigned facility.
• Candidates must be able to travel over 50 miles or commute less than 50 miles to active data center sites as required by business needs.

• Take ownership of technical issues brought by the customer base, engaging other teams when needed to drive resolution.
• Show a strong aptitude for troubleshooting and problem solving.
• Solve problems at their root and step back to understand the broader context.
• Maintain service level agreements through proactive issue detection and reporting.
• Act in the absence of direction or support.
• Improve effectiveness through process innovation.

You will be required to work shift work that will include days, nights, weekends, and holidays.

We are a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. We collaborate across AWS to deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. Our culture is inclusive and welcomes bold ideas, empowering us to own projects to completion.

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stop innovating — that’s why customers from the most successful startups to Global…