Data Center Technician

Job  | Amazon Data Services, Inc.

Join our dynamic AWS team and become a critical guardian of global cloud infrastructure! You'll play a pivotal role in maintaining the heartbeat of the world's most innovative technology platform, ensuring seamless data center operations that power millions of businesses and services worldwide.

Data Center Technician position involves in-depth hardware and network diagnostics followed by physical repair as well as participating in an on-call rotation.

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver safety and security while providing infinite capacity at the lowest possible cost for our customers.

This is a night shift/overnight role:
It will require working overnight hours between approximately 6pm-8am. Work schedule may not be a standard 40hr work week.

NOTE:

Amazon does not sponsor for immigration, including for H‑1B, TN, and other non‑immigrant visas, for this role.

NOTE:

Lump sum stipend will be provided to eligible candidates who relocate for this position.

• Perform server rack installations, hardware break‑fix on various components, and troubleshoot network issues.
• Respond to operational incidents that impact service availability and carry out routine network, server hardware and operating system repairs.
• Serve as a primary contact point for internal and external stakeholders including engineers, software developers, vendors and contractors.
• Perform on‑call duties and participate in scheduled maintenance and change management activities.
• Contribute to documentation and process improvement initiatives based on analysis of operational issues.
• Help interview, train and onboard new team members.

• Lifting and moving material up to 40 pounds.
• Work in cramped and/or elevated locations.
• Bending, lifting, stretching, and reaching.
• Standing and walking for up to 8+ hours a day.
• Ascending and descending ladders, stairs and gangways safely.

Work shifts longer than 8 hours to support 24/7 operations and may require travel to established locations for training until your designated site becomes fully operational.

• Ability to travel 50 miles or commute to active data center sites as required.
• Willingness to temporarily work at alternative sites during training periods.
• Travel frequency will vary based on business needs and operational status of assigned facility.

• Take ownership of technical issues brought by customer base and engage other teams when needed.
• Show strong aptitude for troubleshooting and problem solving.
• Solve problems at their root and understand broader context.
• Maintain service level agreements through proactive issue detection and reporting.
• Act in the absence of direction or support.
• Improve effectiveness through process innovation.

Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Amazon Web Services is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services.

AWS values curiosity and connection. Our employee‑led and company‑sponsored affinity groups foster inclusion and empower our people to take pride in what makes them unique.

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. Endless…