Cyber Security Operations Director

Aven Hospitality is an innovative technology provider powered by Syn Xis®, the leading global hospitality commerce and distribution platform. We empower hoteliers around the world to exceed expectations, solve daily challenges, and stay ahead of the competition.

With our comprehensive portfolio of solutions, hoteliers can manage distribution, retailing, payments, operations, and more. Providing hoteliers the tools to maximize revenue, improve operational efficiency, and deliver personalized guest experiences that drive satisfaction.

Our tools are built to seamlessly integrate with each hotelier’s unique strategy, elevating guest satisfaction and creating meaningful connections.

We are pioneering AI in hospitality technology to unlock new opportunities, drive efficiency, and personalize the guest experience. By prioritizing stability, scalability, and data-driven insights, we equip hoteliers to adapt and thrive in an ever-changing landscape, ready for whatever comes next.

The SOC Director will be accountable for overseeing the strategic implementation of the Security Operations Center in coordination with a Managed Security Service Provider (MSSP). This role is responsible for leading effective detection, analysis, and response to cybersecurity threats while leading a security operations team in coordination with an MSSP and collaborating with stakeholders. The SOC Director will drive the continuous improvement of security operations, incident response, and threat intelligence capabilities in order to safeguard assets, data, reputation, and customer relations.

• Bachelor’s degree in information security, computer science, or related field; a master's degree is preferred.
• Deep understanding of Security Operations Center (SOC) technologies, incident response, threat intelligence, and security frameworks (e.g., PCI-DSS, GDPR, ISO 27001, NIST CSF, SOC-2, etc.).
• Strong leadership, communication, and stakeholder management skills.
• Has experience effectively leading a follow-the-sun incident response/management model.
• Minimum of 1 relevant certification, such as CISSP, CISM, GIAC, or equivalent.
• At least 4 years of experience liaising with a cybersecurity Managed Security Services Provider (MSSP).
• 8+ years of experience in security operations, with at least 3 years in a leadership or management role.

• Develop and execute the vision, strategy, and roadmap for the SOC in alignment with organizational goals and risk appetite.
• Lead, mentor, and manage SOC staff and stakeholders, including analysts, engineers, and incident responders, fostering a high-performance and collaborative culture in coordination with the MSSP.
• Establish and monitor key performance indicators (KPIs) and metrics to measure SOC effectiveness and drive continuous improvement.
• Oversee day-to-day SOC operations, ensuring timely detection, analysis, escalation, and response to security incidents.
• Manage the documentation, maintenance, and regular testing of SOC processes, playbooks, and incident response procedures.
• Manage resource allocation, shift schedules, and escalation protocols to maintain 24/7 coverage as required in coordination with the MSSP.
• Oversee threat intelligence gathering, analysis, and integration into SOC operations.
• Coordinate investigation, containment, eradication, and recovery activities from security incidents, working with IT, legal, compliance, and business units as needed.
• Lead post-incident reviews and facilitate a root cause and lessons learned session, which integrates changes into SOC processes.
• Evaluate, assist in selection, and implement SOC technologies (Security Information and Event Management [SIEM], Security Orchestration, Automation, and Response [SOAR], Endpoint Detection Response [EDR], threat intelligence platforms) to enhance detection and response capabilities.
• Identify opportunities for automation and process optimization, and implement automation to improve efficiency by reducing response times.
• Stay current with emerging threats, trends, and leading practices in security operations.
• Ensure SOC operations comply with relevant…