ServiceNow Application Consultant

Introduction

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide.

You'll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you'll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You'll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results.

Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

Your role and responsibilities

As an Application Consultant for Service Now, you will provide configuration and maintenance support for software product implementation, leveraging your expertise in business and technical skills related to specific Service Now modules, service management, and ITIL processes. You will lead the team in developing a Service Now strategy based on value vs. effort, preparing cost-benefit models, and contributing to solution design through effort estimation and costing.

Your primary responsibilities will include:

* Develop Service Now Strategy:
Lead the team in building a Service Now strategy based on value vs. effort, aligning with business objectives and ensuring successful implementation.

* Solution Design and Costing:
Contribute to solution design through effort estimation and costing, preparing cost-benefit models to inform decision-making.

* Client Negotiation and Implementation:
Tailor solutions to budget guidelines, negotiate with clients, and ensure successful implementation and adherence to project timelines.

* Technical Configuration and Maintenance:
Provide configuration and maintenance support for software product implementation, utilizing expertise in web technologies, such as XML, HTML, and Web Services.

* Team Leadership:
Lead the team in delivering high-quality solutions, ensuring alignment with business objectives and adherence to project timelines.

This role can be performed from anywhere in the United States

Required education

Bachelor's Degree

Preferred education

Bachelor's Degree

Required technical and professional expertise

* Deep Expertise in Service Now Modules:
Proven experience with specific Service Now modules, including configuration and maintenance support for software product implementation.

* ITIL Process Knowledge:
In-depth understanding of service management and ITIL processes, with the ability to apply this knowledge in developing effective Service Now strategies.

* Technical Proficiency in Web Technologies:

Experience with various web technologies, including XML, HTML, and Web Services, as well as technical components like LDAP, VPN, and SSL.

* Solution Design and Cost Estimation:
Proven ability to contribute to solution design through effort estimation and costing, preparing cost-benefit models to inform decision-making.

* Strategic Leadership:
Experience leading teams in developing and implementing strategic plans, with a focus on delivering high-quality solutions aligned with business objectives.

Preferred technical and professional experience

* Advanced Web Technologies:

Experience with various web technologies, including XML, HTML, and Web Services, as well as technical components like LDAP, VPN, and SSL, to support software product implementation.

* ITIL Process Expertise:
In-depth understanding of service management and ITIL processes to develop effective Service Now strategies and ensure successful implementation.

* Cost-Benefit Analysis:
Ability to prepare cost-benefit models to inform decision-making and contribute to solution design through effort estimation and costing.

ABOUT BUSINESS UNIT

IBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses…