LOS System Analyst

8+ years of experience in the Mortgage lending industry with a background as an underwriter, closer or back office support, LOS administrator or operations analyst

• Responsible for evaluating client LOS systems, workflows, and configurations.
• Support implementation team with Configurations & workflow customization
• Validate and identify any issues related to Data fields, business rules, and integrations (CRM, pricing engines, docs)
• Understand LOS systems, workflows, and configurations
• Identify differences between platforms and versions
• Interpret regulatory requirements as they relate to LOS functions
• Pull info from documentation, vendor materials, and user feedback to provide accurate recommendations
• Lead workshops, webinars, and hands‑on sessions
• Tailor content by audience (LOS vs processors vs underwriters)
• Identify risk or bugs within client system and document and report to appropriate stakeholders
• Creating: SOPs, Training guides, Workflow diagrams, Quick reference sheets, Knowledge base pages and updating materials as workflows evolve

MORTGAGE OPERATIONS

• Experience with Loan Origination Systems (LOS), including Encompass, Blend, Empower, nCino, Meridian Link, Byte, Mortgage Cadence, Point or similar
• Understand Regulations impacting LOS workflows (e.g., TRID, HMDA, ECOA, QC rules)

TRAINING:

• Experience with Training include one-on-one and group based web training including identifying training requirements, designing curriculum & training materials
• MS Excel including Mortgage formulas
• Any experience with Visio / Lucidchart, Confluence / SharePoint is a plus