System Engineer

Sky Systems, Inc. (Sky Sys) provided pay range

This range is provided by Sky Systems, Inc. (Sky Sys). Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$65.00/hr - $75.00/hr

Job Title :
System Engineer

• Duration : 1+ year, 40 hours per week
• Experience :
  Minimum 3 years
• Must Have :
  Familiarity with broadband technologies such as PON, IP, Voice over IP, IPTV, Cable, Fiber, Wireless 4G/5G, Ethernet, WiFi, TR-069, Mesh, IoT, Cloud-based solutions, and Quality of Service (QoS).

Description

Client is looking for a System Engineer provide advanced technical support to our customers in North America (large Internet Service Providers) for our Fiber & Fixed Wireless CPE product lines.

Familiar with the latest Hardware & Software technologies for Broadband operators, the System Engineer will contribute to innovative projects from initial concept specification and pre-sales activities to customer certification for commercial deployment and feature evolutions. Hands‑on and well organized, the System Engineer will be instrumental to tailor complex solutions meeting or exceeding customer expectations and will drive problem resolution and troubleshooting.

The System Engineer will interface with multiple teams inside the organization (Product, Engineering, Sales), external partners (chipseters, Software companies, external labs) and multiple teams of our customers (Product, Engineering, Field ops). He/She will ensure accuracy of customer requirements, tracking of priorities and deliveries, and proper response to escalations. He/She will assist in building reporting tailored to multiple audiences and creating impactful material for communications to customers.

Responsibilities:

• Help capture requirements and collect Product specifications
• Act as Subject Matter Expert on client solutions
• Drive technical communications with customers to ensure perfect adequation of proposed solutions to customer needs
• Support the Product Manager in building project schedules in line with customer expectations
• Support the delivery of Software releases or new feature releases
• Drive resolution of JIRA tickets with our customer and our engineering teams
• Organize test results, troubleshooting logs, ticket reproduction information and new requirements detailed descriptions
• Production of internal and external reporting on support activities and project call
• Work with the Sales team to manage customer expectations and satisfaction

Skills and Knowledge:

• Familiarity with Broadband technologies such as PON, IP, Voice over IP, IPTV, Cable, Fiber, Wireless 4G/5G, Ethernet, WiFi, TR-069, Mesh, IoT, Cloud-based solutions, Quality of Service
• Ability to network inside a customer account and address technical communication with technical and non‑technical people, all the way to Senior/Executive Management
• Ability to work with remote teams in multiple time zones across North America, EMEA and Asia
• Good organization skills and autonomy to work on multiple project streams in parallel

• Mid‑Senior level

• Contract

• Information Technology

• IT Services and IT Consulting

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